Joanne Carmona
Westpoint,CA
Summary
Accomplished Bakery Operations Specialist with a proven track record at Safeway, enhancing operational efficiency and customer satisfaction through expert process planning and personnel assessment. Skilled in implementing cost reduction strategies and fostering strong team dynamics, I've significantly improved operational workflows and compliance, demonstrating a blend of quantitative skills and leadership excellence. Rational Operations Specialist with many years of experience in the industry field. Thorough knowledge of supply chain management, logistics, and forecasting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Operations Specialist
Safeway
Sacramento, CA
07.2017 - Current
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
- Developed reports detailing operational performance, trends, costs, productivity.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Reduced process lags and trained team members on best practices and protocols.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Resolved operational issues promptly to minimize impact on business activities.
- Oversaw the maintenance and repair of operational equipment to ensure reliability.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Developed and implemented operational policies and procedures to meet organizational goals.
- Facilitated training sessions for new employees on operational procedures and systems.
- Utilized software and tools to automate and improve operational processes.
- Assisted in the development and launch of new products or services from an operational perspective.
- Prepared and reviewed operational reports and schedules to ensure accuracy.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
Skills
- Personnel assessment
- Experience in leadership
- Content management expertise
- Quantitative skills
- Business forecasting
- Process planning
- Process documentation
- Human relations
- Scheduling expertise
- Operations coordination
- Improvement plans
- Resource planning and scheduling
- Project management
- Operational efficiency
- Cost reduction strategies
- Program evaluation
- Planning and coordination
- Materials estimation
Certification
- Serve Safe Management Certificate
Timeline
Bakery Operations Specialist
Safeway
07.2017 - Current