Joanne Castellanos
Brentwood,NY
Summary
I am a friendly, bilingual and dedicated individual who has an ambition to succeed in any given environment. I am always up for a challenge, I can be a team player or work just as efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. My goal is to become associated with a company where I can utilize my skills and experience to gain further experience while enhancing the company's productivity and reputation.
Overview
8
8
years of professional experience
Work History
Bartender
XBAR
Farmingdale, NY
07.2024 - Current
- Greet customers and provid excellent customer service.
- Assist in setting up the bar for service shift.
- Mix and serve beverages according to customer preferences and standard recipes.
- Ensure proper sanitation of bar area, glassware, utensils, and equipment.
- Perform opening and closing duties including restocking supplies.
Head Bartender
The Cheesecake Factory
Huntington Station, New York
08.2021 - Current
- Provide feedback on performance reviews for each bartender.
- Inspect beverage quality regularly to ensure freshness.
- Check identification of patrons who appeared under age 30.
- Do inventory of liquor and kegs.
- Place liquor order.
- Order necessary supplies such as glassware and garnishes when needed.
Insurance Agent
GEICO
Commack, New York
10.2019 - 04.2020
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Jr. Office Representative
Statefarm Insurance
Syosset, NY
11.2017 - 12.2019
- Assisted clients with insurance inquiries and policy information.
- Processed claims and managed documentation for timely resolution.
- Scheduled appointments and maintained organized customer records.
- Educated clients on products and services to meet their needs.
- Conducted follow-up calls to ensure client satisfaction and support.
- Handled correspondence with clients regarding policy renewals and adjustments.
Education
Associate of Science -
Suffolk County Community College
Selden, NY07-2021
High School Diploma -
Brentwood High School
Brentwood06-2012
Skills
- Customer service
- Inventory management
- Cash handling
- Team leadership
- Quality assurance
- Training staff
- Food service
- Bar operations management
- Highly reliable
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bartender
XBAR
07.2024 - Current
Head Bartender
The Cheesecake Factory
08.2021 - Current
Insurance Agent
GEICO
10.2019 - 04.2020
Jr. Office Representative
Statefarm Insurance
11.2017 - 12.2019
Associate of Science -
Suffolk County Community College
High School Diploma -
Brentwood High School