Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Joanne Castellanos

Brentwood,NY

Summary

I am a friendly, bilingual and dedicated individual who has an ambition to succeed in any given environment. I am always up for a challenge, I can be a team player or work just as efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. My goal is to become associated with a company where I can utilize my skills and experience to gain further experience while enhancing the company's productivity and reputation.

Overview

8
8
years of professional experience

Work History

Bartender

XBAR
Farmingdale, NY
07.2024 - Current
  • Greet customers and provid excellent customer service.
  • Assist in setting up the bar for service shift.
  • Mix and serve beverages according to customer preferences and standard recipes.
  • Ensure proper sanitation of bar area, glassware, utensils, and equipment.
  • Perform opening and closing duties including restocking supplies.

Head Bartender

The Cheesecake Factory
Huntington Station, New York
08.2021 - Current
  • Provide feedback on performance reviews for each bartender.
  • Inspect beverage quality regularly to ensure freshness.
  • Check identification of patrons who appeared under age 30.
  • Do inventory of liquor and kegs.
  • Place liquor order.
  • Order necessary supplies such as glassware and garnishes when needed.

Insurance Agent

GEICO
Commack, New York
10.2019 - 04.2020
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Processed payments received from clients promptly according to established procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.

Jr. Office Representative

Statefarm Insurance
Syosset, NY
11.2017 - 12.2019
  • Assisted clients with insurance inquiries and policy information.
  • Processed claims and managed documentation for timely resolution.
  • Scheduled appointments and maintained organized customer records.
  • Educated clients on products and services to meet their needs.
  • Conducted follow-up calls to ensure client satisfaction and support.
  • Handled correspondence with clients regarding policy renewals and adjustments.

Education

Associate of Science -

Suffolk County Community College
Selden, NY
07-2021

High School Diploma -

Brentwood High School
Brentwood
06-2012

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Team leadership
  • Quality assurance
  • Training staff
  • Food service
  • Bar operations management
  • Highly reliable

Languages

Spanish
Professional

References

References available upon request.

Timeline

Bartender

XBAR
07.2024 - Current

Head Bartender

The Cheesecake Factory
08.2021 - Current

Insurance Agent

GEICO
10.2019 - 04.2020

Jr. Office Representative

Statefarm Insurance
11.2017 - 12.2019

Associate of Science -

Suffolk County Community College

High School Diploma -

Brentwood High School
Joanne Castellanos
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