Joanne Cummings
Spring,TX
Summary
Dedicated and results driven Restaurant Operations Manager with 15+ years of experience in the hospitality industry. Increased revenue 30% through strategic planning and effective leadership. Dedicated to delivering exceptional customer service and maintaining high standards of quality. Attentive to details and adept at identifying and resolving operational issues. Looking to leverage expertise to drive success and profitability for a new organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Delaware North
03.2016 - 09.2023
- Increased revenue 30% by conducting market research and analyzing competitor business for opportunities to drive revenue resulting in franchise letters for record sales 13 weeks straight.
- Responsible for the overall operational practices of 7 restaurants with over 90 employees and managers. Some responsibilities included recruiting, hiring, onboarding, training and development of team members and managers, weekly payroll, scheduling and disciplinary actions.
- Provided ongoing coaching, feedback and guidance to store managers on operational issues such as labor management, inventory control and cost containment to ensure alignment with company goals.
- Performed monthly reviews of P&L's for each location in order to identify areas where improvements can be made.
- Monitored store compliance with health regulations, safety standards and brand guidelines
- Conducted regular store visits to monitor operations, identify challenges and provide support to managers and staff.
- Committed to being available and approachable to all team members and managers while serving as a role model to build mutual trust, respect and cooperation among team members.
- Monitor voice of the customer program and respond in a timely manner ensuring customer satisfaction is met, implement action plans as needed to drive improvement.
General Manager - TGI Friday's
Delaware North
09.2013 - 03.2016
- Managed budget implementations, employee reviews, training, schedules, and payroll.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Assistant General Manager
Delaware North
08.2012 - 09.2013
- Assisted in the daily operations of multiple locations that included TGI Friday's, Hockey Town Sports Bar and Le' Petite Bistro.
- Collaborated with the Supervisors to ensure all processes, standards and company policies were met under the guidance of senior leadership.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted regular meetings with staff to discuss performance and address any issues. Acknowledged outstanding staff performance to boost morale and productivity drastically reducing turnover 72% from previous year.
F&B Supervisor
Delaware North
12.2011 - 08.2012
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Education
High School Diploma -
Airport High School
Carleton, MISkills
- Brand Management
- Budget Management
- Revenue Forecasting
- Customer Service
- Financial Management
- Team Development
Certification
Serv Safe Manager
Alcohol Serv Safe
Timeline
Multi-Unit General Manager
Delaware North
03.2016 - 09.2023
General Manager - TGI Friday's
Delaware North
09.2013 - 03.2016
Assistant General Manager
Delaware North
08.2012 - 09.2013
F&B Supervisor
Delaware North
12.2011 - 08.2012
High School Diploma -
Airport High School