Joanne Doyle
St. Petersburg,FL
Summary
Dynamic Office Manager with proven expertise at Murray’s Tree Service, excelling in customer service and organizational skills. Enhanced operational efficiency through streamlined processes and effective scheduling, resulting in improved client satisfaction. Adept at managing payroll and document systems while fostering positive team dynamics and communication across departments.
Overview
9
9
years of professional experience
Work History
Office Manager
Murray’s Tree Service
St. Petersburg, FL
02.2023 - Current
- Managed daily office operations, ensuring efficiency and organization.
- Coordinated scheduling for service appointments and team assignments.
- Developed and maintained filing systems to enhance document retrieval.
- Oversaw inventory management, ordering supplies as needed for projects.
- Implemented process improvements to streamline administrative tasks.
- Assisted in budgeting and financial tracking for operational expenses.
- Cultivated positive relationships with clients through effective communication.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Manager
Cowboy Contractors
Huntsville, TX
08.2016 - 09.2022
- Guided new hires through company procedures and policies.
- Regularly reconciled transactions to maintain precise financial records and balanced budgets.
- Managed office inventory by coordinating orders and requisitions.
- Monitored and replenished office supplies to maintain uninterrupted operations.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for Number employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed daily office operations, ensuring efficiency and organization.
- Coordinated scheduling for service appointments and team assignments.
- Oversaw inventory management, ordering supplies as needed for projects.
- Implemented process improvements to streamline administrative tasks.
- Assisted in budgeting and financial tracking for operational expenses.
- Cultivated positive relationships with clients through effective communication.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma -
St. Petersburg High
St. Petersburg, FLSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
Timeline
Office Manager
Murray’s Tree Service
02.2023 - Current
Office Manager
Cowboy Contractors
08.2016 - 09.2022
High School Diploma -
St. Petersburg High