Joanne Garcia

• Provided high-level administrative support by managing and resolving escalated patient concerns in coordination with health plan partners and brokers.

• Fostered effective communication and collaboration with clinics, providers and leadership to enhance the overall patient experience and support organizational goals.

• Coordinated and supported a team focused on outreach, education, and engagement efforts for providers, clinical staff, and community partners across the markets.

• Organized and facilitated community outreach events in-clinic initiatives aimed at increasing awareness of health services and improving patient access to care.

• Handled administrative responsibilities for event planning, including budget tracking, vendor coordination, scheduling and maintained detailed records of Salesforce.

• Led a team solely responsible for creating and executing strategies for engagement with prospects and current patients.

• Provided administrative and logistic support for initiatives focused on patient and provider engagement across multiple areas.

• Facilitated day-to-day administrative tasks including correspondence, data entry, and coordination of marketing materials for outreach efforts.

• Supported leadership in managing relationships with contracted offices, helping monitor progress towards engagement and retention goals.

• Assisted in the planning, coordination, and execution of internal and external events, including health fairs, grand openings, and provider meetings.

• Responsible for the growth and retention of all WellMed owned and contracted offices.

• Provided full administrative support to program staff and director, including answering phones, greeting visitors, maintaining records, and preparing reports.

• Scheduled meetings, organized events, and coordinated medical student placements and housing logistics.

• Maintained accurate databases and ensured proper documentation for quarterly reporting.

• Communicated regularly with schools, organizations, and professionals to coordinate student outreach and events.

• Planned and supported educational outreach such as school visits and health fairs.