JOANNE HEFTER
OLD BRIDGE
Overview
34
34
years of professional experience
1
1
Certification
Work History
Billing Coordinator
PTR INC
04.2022 - Current
- Developed and implemented streamlined billing procedures, improving overall operational efficiency.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Entered details into accounts and tracked payments.
- Generated monthly billing and posting reports for management review.
Consumer Product Evaluator
International Flavors & Fragrances Inc
07.2014 - 01.2023
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Sampled products to provide valuable feedback in the development of new scents and flavors.
Option Trading Clerk
PTR INC
03.1996 - 03.2003
- Maintained organized filing systems, enhancing information retrieval efficiency.
- Implemented process improvements that enhanced accuracy in record-keeping.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Worked in a very fast paced environment.
- Responsibilities also included handling customer stock option orders proficiently and effectively. Reporting back executions, ensuring accuracy and efficient workflow throughout the day.
Receptionist
Pacific Brokerage Services
02.1992 - 02.1996
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
John Dewey HS
Brooklyn, NYSkills
- Accuracy and precision
- Document review
- Due diligence
- Customer service
- Month-end closing procedures
- Problem-solving
- Attention to detail
- Multitasking and organization
Certification
Series 7
Series 63
Series 4
Timeline
Billing Coordinator
PTR INC
04.2022 - Current
Consumer Product Evaluator
International Flavors & Fragrances Inc
07.2014 - 01.2023
Option Trading Clerk
PTR INC
03.1996 - 03.2003
Receptionist
Pacific Brokerage Services
02.1992 - 02.1996
High School Diploma -
John Dewey HS