Summary
Overview
Work History
Education
Skills
Languages
Reading
Timeline
Generic

Joanne Irorere

North Quincy,MA

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Nike Factory Store
Dorchester, MA
10.2020 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Pharmacy Technician

CVS Pharmacy
Boston, MA
11.2020 - 02.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Scanning documents and patient orders and ensuring they get to the proper medical facilities and patient residence in time.

Education

High School Diploma -

St. John’s High School
Harare, Zimbabwe
08.2018

Skills

  • Bulk Medicine Pre packing
  • Wholesale Ordering
  • Answering and Routing Calls
  • Chemical Handling
  • Prescription Pricing
  • Patient Profile Setup
  • Prescription Order Verification
  • Prescription Filling and Labeling
  • Equipment Cleaning and Maintenance
  • Cash Register Operation
  • Prescription Refill Fulfillment
  • Dispensing Medications
  • Stocking Shelves

Languages

English
Native or Bilingual
Shona
Native or Bilingual

Reading

I enjoy reading novels of all genres. I enjoy fan fiction, fantasy,supernatural and business books( rich dad, poor dad for example ). Reading helps me take my mind off of the present and sort of takes me to a new reality where I feel anything is possible.

Timeline

Pharmacy Technician

CVS Pharmacy
11.2020 - 02.2024

Retail Sales Associate

Nike Factory Store
10.2020 - Current

High School Diploma -

St. John’s High School

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Joanne Irorere