Yvette A. Hood-Knowles
Southfield,MI
Summary
To obtain a position as a team player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve corporate goals. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician
Henry Ford Hospital West Bloomfield
West Bloomfield, MI
06.2022 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct items and quantities.
Pharmacy Tech
United RX
Detroit, MI
09.2018 - 05.2022
- Assist the pharmacist in the processing and dispensing of prescriptions
- Applying standard procedures and techniques involved in repackaging drugs and supplies; storage, care, and distribution of pharmaceuticals; and preparation of certain sterile solutions
- Receives and reviews individual prescriptions to determine the kind, strength, and dosage of the drug to be dispensed
- Performs the full range of bulk compounding for the pharmacy
- Follows standardized formulas and procedures in weighing, measuring, and mixing bulk quantities of routinely used pharmaceuticals, e.g
- Solutions, ointments, powders, etc
- Maintains and controls pharmaceutical and associated supplies
- Periodically inventories stock of pharmaceuticals and other supplies; prepares requisitions to ensure established stock levels are properly maintained
- Skilled in operations of a wide variety of pharmacy equipment to measure, weigh, and mix ingredients
- Perform pharmaceutical calculations relating to drug quantities and dosages
- Effectively communicate both orally and in writing.
Pharmacy Tech
CVS Pharmacy
Detroit, MI
05.2014 - 04.2019
- Assist the pharmacist in the processing and dispensing of prescriptions
- Applying standard procedures and techniques involved in repackaging drugs and supplies; storage, care, and distribution of pharmaceuticals; and preparation of certain sterile solutions
- Receives and reviews individual prescriptions to determine the kind, strength, and dosage of the drug to be dispensed
- Performs the full range of bulk compounding for the pharmacy
- Follows standardized formulas and procedures in weighing, measuring, and mixing bulk quantities of routinely used pharmaceuticals, e.g
- Solutions, ointments, powders, etc
- Maintains and controls pharmaceutical and associated supplies
- Periodically inventories stock of pharmaceuticals and other supplies; prepares requisitions to ensure established stock levels are properly maintained
- Skilled in operations of a wide variety of pharmacy equipment to measure, weigh, and mix ingredients
- Perform pharmaceutical calculations relating to drug quantities and dosages
- Effectively communicate both orally and in writing.
Graphic Designer/Deliver
Eyaf’s Creative Graphic Designs and Printing
08.2011 - 05.2014
- Assist in a wide range of graphic design/construction projects including signage, designing cards, obituaries, flyers, posters, retail ads, and logos
- Assist the Art Director to complete more complex projects by placing photos, formatting types, or building style sheets
- Assist with other special projects, which include logo design, special retail projects, etc
- Other duties as assigned by management.
Radiology Assistant
Sinai-Grace Hospital
Detroit, MI
06.2008 - 06.2009
- Conduct routine x-rays of joints and extremities examinations
- Carry out routine and complex X-rays of the skull, chest, pelvis, spine, abdomen, and extremities
- Conduct Diagnostic Fluoroscopy imaging procedures, such as urethrograms, gastrointestinal (GI) series, barium enemas, and barium swallow examinations
- Applied knowledge of radiographic exposure techniques to perform computerized radiographic (CR) examinations
- Applied knowledge of radiation protection standards, devices, and techniques used in the performance of computerized radiographic examinations and PACS equipment
- Applied knowledge of anatomy and physiology to obtain quality images utilizing computerized radiographic studies
- Applied knowledge of and ability to deviate from the normal in nonstandard examinations and procedures to achieve the highest quality images for the nonstandard patient
- Conduct fluoroscopy examinations, portable examinations, conduct surgical examinations
- Set up X-ray rooms to assure sterile supplies, local anesthetics, contrast, and catheters are present and laid out
- Assist with the administration of contrast material and carry out technician procedures as a team, with a radiologist
- Establish requirements of nonstandard examinations to determine technical factors, positioning, and the number of images needed to satisfy the requirements
- Control image quality, i.e
- Patient positioning, image production, and film processing
- Conduct general, fluoroscopic, portable, and surgical x-ray examinations.
Patient Service Clerk
Sinai-Grace Hospital
Detroit, MI
08.1997 - 03.2007
- Performed receipt, intake, scanning, indexing, quality control, destruction, and transfer of health and administrative information
- Oversee the scheduling of appointments
- Prepare for clinic visits
- Perform basic eligibility, co-pays, and preauthorization requirements for specific coverage
- Verify and update demographic information
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
- Gathers information and collects/complies with data to meet the needs of the service
- Trained students on starting IVs
- Maintained the front desk, answered phone calls, and resolved patient issues
- Prepared patients for Cat Scan Testing
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2022
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Wayne State University, Grace Hospital, School of Radiology
06.2009
Skills
- Microsoft Word, Office, Excel, and Typing 45 wpm
- Trained in IV start-ups, CPR, and Blood Pressure monitoring
- Organization and Prioritization
- Chemical Handling
- Bulk Medicine Pre packing
- Dispensing Medications
- Prescription Filling and Labeling
- Medication Documentation
- IV Preparations
- Dosage Calculation
- Prescription Preparation
- Pyxis MedStation
Timeline
Pharmacy Technician
Henry Ford Hospital West Bloomfield
06.2022 - Current
Pharmacy Tech
United RX
09.2018 - 05.2022
Pharmacy Tech
CVS Pharmacy
05.2014 - 04.2019
Graphic Designer/Deliver
Eyaf’s Creative Graphic Designs and Printing
08.2011 - 05.2014
Radiology Assistant
Sinai-Grace Hospital
06.2008 - 06.2009
Patient Service Clerk
Sinai-Grace Hospital
08.1997 - 03.2007
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
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Wayne State University, Grace Hospital, School of Radiology
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