JoAnne Jacobs
Bellefonte,PA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Mount Nittany Medical Center
04.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Administrative Coordinator
Mount Nittany Physicians Group
10.2021 - 04.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained office calendars to track important dates and deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
Clerical Support Specialist
Eastern Dermatology & Pathology
06.2018 - 10.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Administrative Coordinator
Mount Nittany Physicians Group
12.2009 - 10.2017
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
Education
High School Diploma -
State College Area High School
State College, PASkills
- Eligibility Determinations
- Diagnostic Codes
- Insurance Billing
- Insurance Coordination and Prior Authorization
- Insurance Verification
Timeline
Patient Access Representative
Mount Nittany Medical Center
04.2022 - Current
Administrative Coordinator
Mount Nittany Physicians Group
10.2021 - 04.2022
Clerical Support Specialist
Eastern Dermatology & Pathology
06.2018 - 10.2021
Administrative Coordinator
Mount Nittany Physicians Group
12.2009 - 10.2017
High School Diploma -
State College Area High School
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