Joanne Keim
Saylorsburg,PA
Summary
Skilled Bar Manager with strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills. Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar Manager
American Legion Post 927
Gilbert , PA
2021.03 - Current
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Server
Detzi's Tavern
Wind Gap , PA
2022.05 - 2024.03
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA1997-06
Skills
- Revenue Forecasting
- Event Coordination
- Regulatory Compliance
- Rule Enforcement
- Performance monitoring
- Staff Training
- Responsible Alcohol Service
- Customer Relations
- Bar Management
- Inventory Management
- Guest Interaction
Certification
- Ramp Certification
Timeline
Server
Detzi's Tavern
2022.05 - 2024.03
Bar Manager
American Legion Post 927
2021.03 - Current
High School Diploma -
Pocono Mountain East High School
- Ramp Certification
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