Summary
Overview
Work History
Education
Skills
Accomplishments
kayaking, swimming, boating, water sports, bike riding, quilting, sewing, cooking
Timeline
OfficeManager

Joanne Levesque

Kingston,NH

Summary

Goal-oriented Customer Service Manager with 35+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Experience Customer Service Manager offering35+ years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements.

Overview

43
43
years of professional experience

Work History

Customer Service Manager

Pete & Joanne's Automotive, Inc
Kingston, United States
02.2001 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Office Manager

Pete & Joanne's Auto, Inc
Kingston, United States
02.2001 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Education

High School Diploma -

Merrimack College
North Andover, MA
06.1975

Skills

  • One Call Resolution
  • Account Authorizations
  • Positive and Constructive Feedback
  • Handling Escalations
  • Work Prioritization
  • Scheduling and Coordinating
  • Issue Resolution
  • Verbal and Written Communication

Accomplishments

  • Successfully recruited and trained 46 new customer service representatives.
  • Won ISO 9001 award in 1999.
  • Supervised team of 46 staff members.
  • Achieved policy and procedures by completing documents with accuracy and efficiency.

kayaking, swimming, boating, water sports, bike riding, quilting, sewing, cooking

Enjoy outdoor adventures with friends and family, on the water or outdoors.

Self taught quilting and sewing skills creating many comforters, place mats and wall art.

Cooking is one of my favorite hobbies. Love to cook for family and friends. I'm able to can fruits and vegetables to give away or keep for years.

Timeline

Customer Service Manager

Pete & Joanne's Automotive, Inc
02.2001 - Current

Office Manager

Pete & Joanne's Auto, Inc
02.2001 - Current

High School Diploma -

Merrimack College

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Joanne Levesque