Joanne Moscato
Meriden
Summary
Accomplished Sr. Business Systems Analyst with a proven track record at United Healthcare, enhancing system efficiency and meeting business objectives. Expert in systems analysis and defect identification coupled with exceptional interpersonal skills. Achieved significant improvements in error tracking and defect identification, ensuring seamless operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
Work History
Sr. Business Systems Analyst
United Healthcare
11.1995 - Current
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Monitored project progress by tracking activities and publishing progress reports.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Determined operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Senior Claims Processor
Travelers Insurance
05.1992 - 11.1995
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
High School Diploma -
Hillhouse High School
New Haven, CT06-1978
Skills
- Defect Identification
- Team liaison
- Interpersonal Skills
- Working with Shifting Priorities
- Managing Multiple projects simultaneously
- Knowledge sharing
- Systems Analysis
- Data Mapping
- System Analysis
- Data Analysis
Timeline
Sr. Business Systems Analyst
United Healthcare
11.1995 - Current
Senior Claims Processor
Travelers Insurance
05.1992 - 11.1995
High School Diploma -
Hillhouse High School