Joanne On
San Francisco,CA
Summary
Strategy & Operations leader with experience driving execution in high-growth environments, translating leadership vision into scalable processes and measurable outcomes. Proven track record in optimizing operations, improving revenue workflows, and leading cross-functional initiatives across hiring, billing, and multi-site expansion. Former Director of Operations with a hands-on approach to problem-solving, known for bringing structure to ambiguity and aligning teams to drive efficiency, growth, and organizational scale.
Overview
3
3
years of professional experience
Work History
Director of Operations
Agape ABA Services
07.2023 - 08.2025
- Led transition from outsourced billing to in-house revenue cycle management, strengthening authorization oversight, improving claim accuracy, streamlining RCM workflows, and retaining 10% of revenue previously lost to third-party vendors.
- Generated $3.5M annual revenue through directing end-to-end medical billing operations overseeing claims submission, payment posting, reconciliations, and resolution of billing discrepancies.
- Partnered cross-functionally with the Executive Clinical Director to launch a new office site, leading recruitment, onboarding, and operational set up of a 15 person team.
- Improved team efficiency by 20% by implementing digital scheduling and tracking systems, enhancing visibility and reducing administrative workload
Executive Assistant to Leadership
Agape ABA Services
07.2022 - 07.2023
- Supported executive team with calendar management, scheduling, and coordination across multiple departments and locations
- Tracked priorities, action items, and deliverables to ensure consistent follow-through on leadership’s RCM goals.
- Coordinated recruiting efforts, including interview scheduling, candidate communication, and onboarding logistics during a period of organizational expansion
- Optimized executive bandwidth by preempting scheduling bottlenecks and operational gaps, ensuring the leadership team remained focused on high-leverage growth tasks
Education
60 Credits - Psychology
Moorpark College
Moorpark, CA2018
Skills
- Operations Management
- Process Optimization
- Multi-site Coordination
- Interviewing & Recruitment
- Billing & Revenue Cycle Management
- Personnel Management
- Staffing & Scheduling
- Documentation & Compliance
- Budgeting & Forecasting
- Executive Support & Prioritization
- Cross-Functional Coordination
Timeline
Director of Operations
Agape ABA Services
07.2023 - 08.2025
Executive Assistant to Leadership
Agape ABA Services
07.2022 - 07.2023
60 Credits - Psychology
Moorpark College