Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joanne Panos

Plantation,FL

Summary

Seasoned Medical Assistant/Medical Esthetician with a proven track record at Greater Miami Skin and Laser Center, enhancing patient satisfaction through exceptional customer service and efficient patient flow management. Fluent in Spanish, adept in EMR systems, and skilled in laboratory specimen collection, I excel in providing personalized care, improving clinic efficiency by 30%. Demonstrates professionalism and ethics in all patient interactions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Assistant

OnSpot Dermatology
07.2024 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant/Medical Esthetician

Greater Miami Skin and Laser Center
10.2007 - 04.2024
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, Hydrafacial, mirconeedling and LED therapy.
  • Improved patient satisfaction by providing personalized skincare treatments and product recommendations.
  • Performed consultations for patients before scheduling treatments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.


Medical Esthetician

Lincoln Road Dermatology
11.2011 - 05.2016
  • Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
  • Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
  • Performed chemical peels, deep cleansing facials, and Hydrafacial treatments to address various skin concerns effectively.
  • Conducted thorough skin assessments to determine appropriate treatment options tailored to individual needs.
  • Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
  • Reduced client recovery time with meticulous aftercare guidance that minimized potential complications post-procedure.
  • Welcomed clients arriving for appointments.
  • Sterilized equipment for patient treatments.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Developed customized facial treatments for individual clients to address specific skin care needs.

Education

Associate of Science - Esthetics

Florida College of Natural Health
Miami
03-2000

Skills

  • Medical terminology
  • EMR
  • Fluent in Spanish
  • Vital sign monitoring
  • CPR
  • Clinical documentation
  • Professionalism and ethics
  • Equipment sterilization
  • Patient flow management
  • Laboratory specimen collection
  • Sterilization techniques
  • Medical supply inventory
  • Simple dressings
  • Customer service
  • Specimens collection and processing
  • HIPAA compliance

Certification

  • Licensed Medical Esthetician - 2000-Present

Timeline

Medical Assistant

OnSpot Dermatology
07.2024 - Current

Medical Esthetician

Lincoln Road Dermatology
11.2011 - 05.2016

Medical Assistant/Medical Esthetician

Greater Miami Skin and Laser Center
10.2007 - 04.2024

Associate of Science - Esthetics

Florida College of Natural Health

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Joanne Panos