Joanne Prinzevalle
Plainfield,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
Associate Shared Services
Duly Health and Care
Downers Grove, Illinois
09.2015 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Answering calls in timely matter, scheduling appointments, routes messages according to protocols and provides all required information in message.
- Recognizes an emergency and routes patient accordingly.
- Maintains current knowledge of scheduling protocols.
Patient Service Representative
Northwestern Memorial Hospital
Chicago, IL
08.1997 - 01.2013
- Patient Service Representative in the Cardiology Outpatient Department. made up of 10-15 Cardiologists Responsible for checking patients in when arrived for the practice. Most importantly I was responsible for scheduling patient's return appointments for consultations, outpatient procedures and return visits.
- Answering phones.
- maintaining schedules for physicians.
- responsible for collecting and processing financial information information.
Education
Some College (No Degree) - Communications
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- 20 years in a HealthCare setting using Epic with extensive experience in Answering phones, scheduling appointments for Primary Care and Specialty Departments Scheduling Outpatient procedures, assisting Nurses in certain tasks regarding patient appointments Taking insurance and financial information for patients
Timeline
Associate Shared Services
Duly Health and Care
09.2015 - Current
Patient Service Representative
Northwestern Memorial Hospital
08.1997 - 01.2013
Some College (No Degree) - Communications
University of Wisconsin, Milwaukee
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