Joanne Rogers
Clinton Township,MI
Summary
I have 34 years experience with the Target Corporation with experience in every field with the exception of Food Service and Assets Protection. Target’s background revolves around the Logistics branch of this company ranging from Shipping and Receiving and Inventory to Fulfillment Operations. Everything revolves around Customer Service and the commitment to them with both companies I am employed by.
Overview
38
38
years of professional experience
Work History
Head Cashier
Home Depot
Macomb, MI
03.2019 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Consistent increase in profitability every year
- Set and updated employee schedules to fulfill gaps based on expected customer demands
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Monitored self-checkout systems and provided help in resolving complex problems
- Received and processed customer payments
Fulfillment Operations Leader
Target
Macomb, MI
04.1988 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Improved operations through consistent hard work and dedication
- Maintained excellent attendance record, consistently arriving to work on time
- Collaborated with team members to achieve target results
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
No Degree - General Studies
Macomb Community College
Warren, MI05.1987
Skills
- Merchandise Packaging
- Work Task Prioritization
- New Hire Training
- Online Order Picking
- Policy Enforcement
- Shipment Procedures
- Cooperative Attitude
- Customer Transactions
- Team Leadership
- Transaction Approvals
- Complaint Resolution
- Store Opening and Closing
- Cash Register Operation
- Team Contribution
Timeline
Head Cashier
Home Depot
03.2019 - Current
Fulfillment Operations Leader
Target
04.1988 - Current
No Degree - General Studies
Macomb Community College
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