Christine Eckhof
Orlando,FL
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
1
1
year of professional experience
Work History
Head Cashier
Forever 21
Orlando, FL
04.2021 - 01.2022
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Directed team of 3 cashiers to maximize performance and deliver exceptional service to every customer.
- Educated employees on register use, merchandising and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Reviewed and resolved differences between accounting information and cash drawer.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments and refunds.
- Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Delivered backup coverage to provide customers with optimal support.
- Completed online orders sent to the store.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2021
Skills
- Work Task Prioritization
- Payment Processing
- Policies and Procedures
- Pricing and Markdowns
- Cash Handling
- Reliable and Responsible
- Cooperative Attitude
- Price Identification
- Customer Relations
- Shipment Procedures
- Cleaning and Sanitizing
- Problem Solving
- Product Location
- Fitting Room Oversight
- Credits and Refunds
- Honest and Ethical
- Inventory Stocking
- Merchandise Packaging
- Complaint Resolution
- Cash Register Operations
- Basic Mathematics
- Adaptable and Flexible
- Analytical Thinking
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
Forever 21
04.2021 - 01.2022
High School Diploma -
Dr. Phillips High School
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