Joanne Russell

Accounts Receivable

• Reviewed accounts on monthly basis to assess aging and pursue collection of funds while diligently following up on overdue payments.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained wholesale customer accounts to reconcile credit for damages and shortages while providing excellent customer service.
• Utilized Microsoft Excel, Netsuite software to manage invoices and payments, and Brandwise for servicing orders.
• Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
• Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.

Customer Service

• Provided outstanding customer service for our wholesale division clients.
• Processed and checked all incoming orders for accuracy before sending to warehouse for fulfillment.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Processed customer orders and inquiries via phone, and email communication to foster top-quality service delivery.
• Authorized credit card payments and provided excellent customer service for clients with declined credit cards to receive alternate payments.