Joanne Saint Germain
Ellabell,GA
Summary
Dependable, hardworking and detailed oriented. Multi-talented professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Successfully manages high volumes of documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. .
Overview
13
13
years of professional experience
Work History
Senior Loan Processor
First Continental Mortgage
Savannah
08.2023 - 02.2024
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal regulations.
Senior Loan Processor
BankSouth Mortgage Company
Savannah
10.2020 - 08.2023
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy and completeness
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
Senior Loan Processor
Certainty Home Loans
Savannah, GA
01.2011 - 01.2020
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions
- Improved interdepartmental communication by initiating regular meetings between key stakeholders involved in the lending process
- Mentored new hires within the loan processing team, fostering a culture of knowledge sharing and continuous improvement.
Education
Associate of Science -
Savannah Technical College
High School Diploma -
Richmond Hill High School
Skills
- Strong Attention to Detail
- Verifying Information
- Reviewing Financial Paperwork
- Legal Compliance
- Multitasking Capabilities
- Generating Reports
Timeline
Senior Loan Processor
First Continental Mortgage
08.2023 - 02.2024
Senior Loan Processor
BankSouth Mortgage Company
10.2020 - 08.2023
Senior Loan Processor
Certainty Home Loans
01.2011 - 01.2020
Associate of Science -
Savannah Technical College
High School Diploma -
Richmond Hill High School
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