Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Joanne Surwic
Open To Work
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Joanne Surwic

Human Resources
Hernando,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Director of Human ResourcesHR & Office ManagerCorporate HR ManagerSenior Human Resources Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Hernando, USAMemphis, TN
Open to relocation: No

Important To Me

Company CultureHealthcare benefitsWork from home option401k match

Summary

Human Resources professional prepared to drive organizational success through effective people management and strategic planning. Expertise in employee relations, talent acquisition, and compliance, with a strong focus on team collaboration and achieving measurable outcomes. Adaptable and reliable, skilled in navigating dynamic environments and aligning HR strategies with business goals.

Overview

1
1
Certification
18
18
years of professional experience

Work History

Director of Human Resources

Mid-South Transportation Management, Inc. (MATA)
Memphis, TN
12.2016 - 10.2025
  • As a Director of Human Resources, I led enterprise HR strategies, optimizing workforce performance, reducing turnover, and delivering significant cost savings through strategic initiatives.
  • Directed human resources strategies for a workforce of over 500 employees, aligning talent initiatives with business goals to improve retention, engagement, and leadership accountability
  • Implemented HRIS automation and advanced analytics, enhancing operational efficiency, strengthening compliance accuracy, and enabling data-driven decision-making across organizational functions and leadership teams
  • Redesigned compensation and benefits programs, achieving annual cost savings between $450K and $750K while improving employee satisfaction, retention, and overall workforce competitiveness
  • Led enterprise compliance initiatives, including FMLA, workers' compensation, and regulatory reporting, ensuring full adherence to legal standards while mitigating risk and strengthening organizational governance.

HR & Office Manager

Complex Industries Inc. (Crestview Collection)
Memphis, TN
08.2014 - 09.2015
  • As an HR and Office Manager, I led HR operations, streamlined administrative processes, improved compliance, enhanced employee experience, and strengthened organizational efficiency through strategic initiatives.
  • Managed end-to-end human resources operations, including payroll, benefits administration, and HRIS systems, improving data accuracy, compliance, and overall employee satisfaction levels
  • Implemented structured onboarding programs and policy frameworks, enhancing new hire integration, reducing turnover, and ensuring consistent compliance with organizational and regulatory requirements
  • Led cross-functional change management initiatives, supporting safety committee programs that reduced workplace incidents through proactive planning, training, and continuous operational improvements
  • Optimized administrative workflows and office operations, increasing efficiency, strengthening internal controls, and supporting leadership with accurate reporting and data-driven decision-making.

Corporate HR Manager

Interstate Blood Bank, Inc.
Memphis, TN
04.2008 - 08.2014
  • As a Corporate HR Manager, I led multi-state HR operations, optimized workforce performance, strengthened compliance, and implemented scalable systems supporting organizational growth and efficiency.
  • Led human resources operations for over 1300 employees across multiple states and locations, ensuring consistent policy implementation, workforce alignment, and improved operational efficiency companywide
  • Managed payroll, benefits, FMLA administration, and compliance processes, improving accuracy and reducing risk while enhancing employee experience and regulatory adherence standards
  • Implemented new payroll systems and HRIS solutions, increasing processing efficiency, data accuracy, and reporting capabilities while strengthening internal controls and operational transparency
  • Supervised and developed HR and payroll teams, improving performance, accountability, and service delivery while supporting leadership with strategic workforce planning and organizational initiatives.

Education

Bachelor of Science - Business Administration

Kennedy Western University (now Warren National University)

Skills

  • Employee Relations Management
  • HRIS Implementation & Optimization
  • Benefit Design and Administration
  • HR Analytics & Reporting
  • FMLA & Workers Compensation
  • Policy Development & Implementation
  • Drug and Alcohol Program Management
  • Union relations
  • Unemployment claims management
  • Records management

Certification

  • Certified Employee Benefit Specialist (CEBS – GBA1, GBA2) International Foundation of Employee Benefit Plans 2022-2023
  • SHRM Member: Member since 2000
  • TN Certified Workers’ Compensation Adjuster 2026

Affiliations

  • Society of Human Resource Management

Timeline

Director of Human Resources

Mid-South Transportation Management, Inc. (MATA)
12.2016 - 10.2025

HR & Office Manager

Complex Industries Inc. (Crestview Collection)
08.2014 - 09.2015

Corporate HR Manager

Interstate Blood Bank, Inc.
04.2008 - 08.2014

Bachelor of Science - Business Administration

Kennedy Western University (now Warren National University)

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