Joanne Ulibarri
Peoria,AZ
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level management position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Sanitation Crew Member
Work while (temp agency)
Tolleson, AZ
01.2024 - Current
- Followed safety processes for all manual and electric cleaning equipment.
- Disinfected surfaces with approved chemical cleaners according to instructions.
- Followed company uniform, performance and security policies with every job.
- Utilized Personal Protective Equipment (PPE) correctly.
- Swept, mopped and washed floors to maintain cleanliness of facility.
- Kept debris picked up from work areas and sanitized surfaces to promote cleanliness.
- Followed all safety protocols while cleaning chemicals used on site.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Deli Associate
Romanelli’s Italian Deli
Phoenix, AZ
08.1998 - 10.2023
- Replenished condiments during shifts as needed.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Sliced meats and cheeses and weighed deli items for customers.
- Ensured that all food was served in accordance with health code regulations.
- Operated slicers, scales, and other equipment safely and efficiently.
- Provided excellent customer service by addressing customer inquiries promptly and accurately.
- Weighed meats for sale using proper techniques.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Prepared food items according to customer orders.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Performed regular maintenance on slicers and other equipment used in the deli section.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Informed customers about specials or new products available at the deli counter.
- Responded to customer questions regarding product availability.
- Documented and entered special orders for event catering and party trays.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Rotated stock on shelves to ensure freshness of product.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Manager
SUBWAY®Restaurants
Phoenix, AZ
03.1995 - 12.1997
- Trained employees on additional job positions to maintain coverage of roles.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Recruited and trained new employees to meet job requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Timeline
Sanitation Crew Member
Work while (temp agency)
01.2024 - Current
Deli Associate
Romanelli’s Italian Deli
08.1998 - 10.2023
Manager
SUBWAY®Restaurants
03.1995 - 12.1997
GED -
Maryvale High School
Education
GED -
Maryvale High School
Phoenix, AZ05-1986
Skills
- Problem-Solving Abilities
- Critical Thinking
- Positive and Professional
- Adaptive Team Player
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