Joanne H. Avery
Ellsworth,ME
Summary
Detailed-oriented employee focused on customer satisfaction. A positive and professional work place attitude. Forty year resident of the community working and volunteering, including active member serving on committees such as Chefs' Gala and Ellsworth School Board. Goal oriented professional looking for an opportunity to rejoin the Ellsworth business community.
Overview
42
42
years of professional experience
Work History
Personal Banker
Bar Harbor Bank & Trust
Bar Harbor, Maine
11.2019 - 07.2021
- Teller transactions
- Opening of new accounts
- Answering of phone
- Data input
Payroll and Benefit Specialist
Bar Harbor Bank & Trust
Bar Harbor, ME
11.2017 - 11.2019
- Bi-weekly payroll
- New employee data entry
- Account reconciliation
Assistant Manager of Customer Service
Hannaford
Bucksport And Ellsworth, Maine
06.2013 - 11.2017
- Supervised cashiers
- Created weekly schedule
- Supervised bookkeepers
- Supervised Customer Service Desk
- Trained Cashiers and Bookkeepers
- All other front-end duties
Service Leader
Hannaford
Ellsworth, Maine
06.2008 - 06.2013
- Bookkeeping
- Running of Customer Service Center
- Supervising of Cashiers
- All Cashier duties
Teacher and Department Head of Business Education
Ellsworth High School
Ellsworth, Maine
09.1983 - 06.2012
- Taught all Business Subjects with primary focus on accounting
- Prepared Department Budget
- Processed department expenditures
- Represented department on various committees
Education
Master of Arts - Education
University of Maine
Orono 05.1993
Bachelor of Science - Buisness Education
University of Maine
Machias05.1983
Skills
- Verbal and Written Communication
- Transaction Processing
- Customer Service
- Attention to Detail
- Accounting and Finance
- Multi-Line Phone Systems
- Customer Complaint Resolution
- Computer Proficiency
- Call Answering and Routing
- Microsoft Office Suite
- Appointment Scheduling
- Greeting and Seating Clients
- Bookkeeping Support
Timeline
Personal Banker
Bar Harbor Bank & Trust
11.2019 - 07.2021
Payroll and Benefit Specialist
Bar Harbor Bank & Trust
11.2017 - 11.2019
Assistant Manager of Customer Service
Hannaford
06.2013 - 11.2017
Service Leader
Hannaford
06.2008 - 06.2013
Teacher and Department Head of Business Education
Ellsworth High School
09.1983 - 06.2012
Master of Arts - Education
University of Maine
Bachelor of Science - Buisness Education
University of Maine
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