Joannys Mercado
Springfield,MA
Summary
Experienced with patient care, clinical procedures, and administrative tasks. Utilizes medical knowledge to support healthcare professionals and improve patient outcomes. Knowledge of maintaining accurate medical records and providing compassionate care.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
16
16
years of professional experience
2
2
Certification
Work History
Registered Medical Assistant
Trinity Health of New England
04.2016 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Obtain patient medical history, medication information, symptoms, and allergies.
- Maintain strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Keeps inventory and ordering of office supplies and testing.
- Manages patient records, schedules appointments, participates in documenting all patient phone encounters, assisting in scanning results from outside laboratories and radiology reports into patient records, review patient messages throughout the day, complete patient forms such as FMLA, school forms ect.
- Assist in minor surgical procedures, ensuring sterile environment and patient comfort vital signs, injections, ECG's, ear lavage, finger sticks, urinalysis, suture removal, throat cultures, nasal cultures, wound dressings, updates patients medications, set up prescriptions for providers
- Mentor/trainer for new hires, evaluate the skills and knowledge of new hires.
Automated Logistic Specialist 92A
United States Army National Guard
12.2008 - 06.2017
- Responsible for warehouse operations such as establishing and maintaining stock record and other documents such as inventory, material control, supply and accounting reports, construct bins, shelving and other storage aids.
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents.
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment.
- Forklift operator
Medical Assistant
Northgate Medical
02.2015 - 04.2016
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Education
Medical Assistant - Medical Assisting Program
Brantford Hall Career Institute
Springfield, MA02-2015
High School Diploma -
High School of Commerce
Springfield, MA06-2007
Skills
Register Medical Assistant
- Medical terminology
- Immunization administration
- Laboratory specimen collection
- Clinical documentation
- Patient scheduling
- Medication administration
- Preventive healthcare measures
- Patient assessments
- Medical equipment operation
- Vital sign monitoring
- Diagnostic testing assistance
- Medical records management
- Wound care assistance
- Medical office procedures
Accomplishments
- Bilingual- Spanish, English
Certification
- CPR
- RMA - Registered Medical Assistant
Army Achievement Medal
Awarded Army Achievement Medal while serving on active duty during exportable combat training.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Medical Assistant
Trinity Health of New England
04.2016 - Current
Medical Assistant
Northgate Medical
02.2015 - 04.2016
Automated Logistic Specialist 92A
United States Army National Guard
12.2008 - 06.2017
Medical Assistant - Medical Assisting Program
Brantford Hall Career Institute
High School Diploma -
High School of Commerce
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