Joany Gonzalez
New Britain,CT
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
Dollar General
06.2013 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Developed new store location from ground up by hiring and training efficient team.
Store Manager
Dollar Tree
05.2001 - 04.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed team of over 20 employees.
Education
High School Diploma -
Emilio R. Delgado
Puerto Rico05.1991
Skills
- Sales Expertise
- Team Leadership
- Inventory Management
- Staff Management
- Customer Service
- Management Training
- Merchandising
Languages
Spanish
Full Professional
Timeline
Store Manager
Dollar General
06.2013 - Current
Store Manager
Dollar Tree
05.2001 - 04.2013
High School Diploma -
Emilio R. Delgado
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