Joany Gonzalez
New Britain,CT
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
Dollar General
354 Divinity Street Bristol CT. 06010
06.2013 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Developed new store location from ground up by hiring and training efficient team.
Store Manager
Dollar Tree
Bristol, CT
05.2001 - 04.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed team of over 20 employees.
Education
High School Diploma -
Emilio R. Delgado
Puerto Rico05.1991
Skills
- Sales Expertise
- Team Leadership
- Inventory Management
- Staff Management
- Customer Service
- Management Training
- Merchandising
Languages
Spanish
Full Professional
Timeline
Store Manager
Dollar General
06.2013 - Current
Store Manager
Dollar Tree
05.2001 - 04.2013
High School Diploma -
Emilio R. Delgado