Joao Alcolea
Miami,FL
Summary
Determined Kinesiology student proficient in utilizing variety of physical therapy modalities to treat pain, improve mobility and restore function. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build quality service. With a commitment to exceeding company goals and expectations at the highest level of efficiency while providing the up most quality of customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Nike
05.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Online Grocery Pickup
Walmart
08.2021 - 05.2023
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Managed customer service inquiries and complaints for customer satisfaction.
Data Entry
Second Street Associates
10.2021 - 01.2022
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Analyzed current data records to provide detailed reports.
- Collated and organized data entry documents into filing systems for easy access.
- Assisted with developing data entry processes.
- Followed data entry protocols, rules and regulations.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Used computer software to store and retrieve data.
FedEx Package Handler
FedEx Ground
10.2020 - 08.2021
- Followed verbal and written instructions to properly move and ship products.
- Built strong relationships with customers and vendors through excellent customer service.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Operated equipment while observing standard safety procedures.
Sales Associate
Metro by T-Mobile
04.2019 - 10.2020
- Set and achieved company defined sales goals.
- Consulted with businesses to supply accurate product and service information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Engaged with customers to effectively build rapport and lasting relationships.
LPN (Licensed Practical Nurse)
NSPIRE HEALTH CARE
08.2018 - 04.2019
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Provided patient education on health care issues and prescribed medications.
- Cared for wounds, provided treatments, and assisted with procedures.
- Reviewed patient history to verify conditions and current medications.
Youth Sports Coach
ALM Sports
06.2018 - 08.2018
- Utilized various coaching models and techniques to maximize client success.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed practice guidelines for injury prevention.
- Utilized positive communication to encourage team and promote integrity and respect.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Certified Nursing Assistant
NSPIRE Healthcare
08.2017 - 02.2018
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Bachelor of Science - Kinesiology
University of Central Florida
Orlando, FL12.2023
Associate of Science - Exercise science
Miami-Dade Community College
Miami, FL07.2021
Licensed Practical Nurse And Certified Nursing As. -
Miami Lakes Educational Center And Technical College
Hialeah, FL06.2019
Skills
- Microsoft Office
- Communication
- Trilingual (Spanish, English, & Portuguese)
- Customer Service (6 years)
- Effective Multitasking
- Time Management
- Sales Expertise
- Patient / Customer Engagement
- Administrative Support
- Critical Thinking
- Coordination
- Quality Patient Care
- Body Mechanics Knowledge
- Strong Clinical Judgment
- Documenting Vital Signs
Certification
- RBT - Registered Behavior Technician
Timeline
Sales Associate
Nike
05.2023 - 04.2024
Data Entry
Second Street Associates
10.2021 - 01.2022
Online Grocery Pickup
Walmart
08.2021 - 05.2023
FedEx Package Handler
FedEx Ground
10.2020 - 08.2021
Sales Associate
Metro by T-Mobile
04.2019 - 10.2020
LPN (Licensed Practical Nurse)
NSPIRE HEALTH CARE
08.2018 - 04.2019
Youth Sports Coach
ALM Sports
06.2018 - 08.2018
Certified Nursing Assistant
NSPIRE Healthcare
08.2017 - 02.2018
Bachelor of Science - Kinesiology
University of Central Florida
Associate of Science - Exercise science
Miami-Dade Community College
Licensed Practical Nurse And Certified Nursing As. -
Miami Lakes Educational Center And Technical College