Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joao Loff

Lake Nona,FL

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Universal Studio Orlando
03.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Manager's Assistant

Ponto Fit Parts
03.2020 - 03.2021
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Supported department procurement activities by coordinating with manager for direction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Education

High School Diploma -

Winter Park High School
Winter Park, FL
05.2020

Skills

  • Safe Food Handling
  • Guest Engagement
  • Supply Restocking
  • Daily Specials Memorization
  • Order Management
  • Beverage Preparation
  • Table Bussing
  • Table Setting
  • Food Running

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Server

Universal Studio Orlando
03.2021 - Current

Manager's Assistant

Ponto Fit Parts
03.2020 - 03.2021

High School Diploma -

Winter Park High School

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Joao Loff