Joao Rodrigues Jr
Brockton,MA
Summary
Entrepreneurial professional offering 3+ years progressive experience in operations leadership, and overall 6+ years experience with providing excellent customer care. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success collaborating cross-functional teams working towards a common goal. Proud first-generation college graduate.
Overview
5
5
years of professional experience
Work History
Founder
Aspiring Scholars and Hustlers Foundation
Brockton, MA
10.2023 - Current
- Created a culture that fostered innovation and collaboration, resulting in the creation of an annual youth scholarship aimed at increasing retention in higher education and youth engagement. This is a one-time scholarship of $1,000.
- Planned and executed an annual fundraising dinner for community members to support our youth, while profits from this event were allocated to our scholarship fund.
- Collaborated with our local organizations to support programing and outreach through inclusive community events.
Lead Specialist
Shields Health
Brockton, MA
05.2021 - Current
- Provided customer care services for patients utilizing outpatient MRI services, answering 80+ inbound calls a day to support the business goal of reaching 1,000 scans daily.
- Managed escalated customer complaints, ensuring timely and effective resolution.
- Assisted with the facilitation of 15+ new hires and ongoing development for existing staff. Supporting and motivating staff throughout the constant changes within healthcare.
- Collaborated with other departments and stakeholders weekly to develop solutions and strategies to meet the business goals.
Summer Associate
MA DPH Child and Youth Violence Prevention
Remote, MA
05.2020 - 09.2020
- Analyzed financial data alongside the grant manager during the pandemic to support DPH grantees in their scope of work and management of funds.
- Mobilized community members across the state of MA while assisting with preliminary drafting of the mission statement and framework for the bylaws of a gun violence prevention coalition.
- Created a toolkit that reflected on market research and the framework development process in order to be utilized by the department as a resource in their future coalition-building efforts.
Education
Bachelor of Arts - Healthcare Adminstration & Legal Studies
Brandeis University
Waltham, MA05-2021
Skills
- Customer focus
- Entrepreneurial leadership
- Goal setting
- Marketing
- Board collaboration
- Strategic thinking
Timeline
Founder
Aspiring Scholars and Hustlers Foundation
10.2023 - Current
Lead Specialist
Shields Health
05.2021 - Current
Summer Associate
MA DPH Child and Youth Violence Prevention
05.2020 - 09.2020
Bachelor of Arts - Healthcare Adminstration & Legal Studies
Brandeis University
Similar Profiles
Guadalupe PEREZ-AGUILARGuadalupe PEREZ-AGUILAR
Student Support Assistant/Coordinator at Avenue Scholars FoundationStudent Support Assistant/Coordinator at Avenue Scholars Foundation
Zain AbbasZain Abbas
Senior Administrator at Ghazi Scholars FoundationSenior Administrator at Ghazi Scholars Foundation
Latroya PinaLatroya Pina
Academic Advisor at Evans Scholars FoundationAcademic Advisor at Evans Scholars Foundation