Joaquin Gonzalez
San Francisco,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling appointments and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Sutter Pacific Medical Foundation
06.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Delivered support to medical staff in completion of patient paperwork.
Assistant Manager
Lucky Supermarkets
08.2008 - 08.2023
- Provided optimal assistant to store manager on handling variety of tasks, including ordering, signing out vendors and grocery trucks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage.
Education
Bachelors - Marketing
Humboldt State University
Arcata, CA05.2024
Skills
- Epic software system
- Delegation and Supervision
- Office administration
- Microsoft Office Expertise
- Scheduling and Coordinating
- Balancing Daily Deposits
- Insurance Company Knowledge
- HIPAA Regulations
Timeline
Patient Service Representative
Sutter Pacific Medical Foundation
06.2023 - Current
Assistant Manager
Lucky Supermarkets
08.2008 - 08.2023
Bachelors - Marketing
Humboldt State University
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