Analissa Saenz
Angleton,Tx
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist I
UTMB Ambulatory float pool (STAR Squad)
Texas City, Tx
02.2023 - Current
- Traveling to several primary and specialty care clinics throughout UTMB for support when needed.
- Verification of all patient demographics, insurance coverage, benefits, and authorization requirements for all services.
- Screening of patients for financial responsibility and possible cash collection.
- Facilitation of referrals/prior authorizations.
- Patient data entry.
- Eligibility determination through third-party programs.
- Answered incoming calls and responded to inquiries in a timely manner.
- Processed payments from patients, including cash, check, or credit card transactions.
Patient Service Specialist I
UTMB Alvin/Angleton Urgent Care
Alvin, Tx
06.2022 - 02.2023
- Verification of all patient demographics, insurance coverage, benefits, and authorization requirements for all services
- Screening of patients for financial responsibility and possible cash collection
- Greeted patients upon arrival and verified patient information.
- Patient data entry
- Eligibility determination of third-party programs
- Processed payments from patients, including cash, check, or credit card transactions.
Receptionist, Medical Records Director, Central Supply Coordinator
Terrabella Health and Wellness Suites
Houston, Tx
11.2018 - 12.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintaining a current list of patients by name and room number, emergency phone numbers of on-call personnel, department extensions, etc.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily logbook with information about visitors entering the premises.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensure patient records are accurately processed from admission to discharge.
- Maintain patient confidentiality through HIPAA compliance.
- Providing supplies and equipment in an efficient manner.
- Check invoices, purchase orders, packing slips, and returns to vendors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Angleton High School
Angleton, Tx05.2018
Some College (No Degree) - Business Administration And Management
Brazosport College
Skills
- Microsoft Office
- EPIC software system
- HIPAA Compliance
- Appointment Scheduling
- Registration and Admissions
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Relationship Building
- Team Collaboration
- Team Leadership
- Phone and Email Etiquette
- Money Handling
- Eligibility Determination
References
References available upon request.
Timeline
Patient Service Specialist I
UTMB Ambulatory float pool (STAR Squad)
02.2023 - Current
Patient Service Specialist I
UTMB Alvin/Angleton Urgent Care
06.2022 - 02.2023
Receptionist, Medical Records Director, Central Supply Coordinator
Terrabella Health and Wellness Suites
11.2018 - 12.2021
High School Diploma -
Angleton High School
Some College (No Degree) - Business Administration And Management
Brazosport College
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