Stephanie Bittke
Hillsboro,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Providence Health & Services
St. Vincent Endocrinology & Infectious Disease
09.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Dream team member for organizing events and activities for team building
Teacher
Northwest Early Learning
Beaverton , Oregon
06.2021 - 03.2022
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supervised learning groups of students in classroom stations.
- Completed daily reports, meal count sheets and attendance logs.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Instructed students in core educational principles, concepts and in-depth subject matter.
Teacher
Safari Kids Learning Center
Beaverton , Oregon
03.2021 - 03.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
Receptionist Administrator
Big Game Meats
Hubbard , Oregon
07.2015 - 07.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Customer Care Executive
Empire Payment Systems
Portland, OR
03.2017 - 03.2020
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Communicated with customers to identify needs and expectations.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
Education
Tigard High School
Tigard, OR06.2002
Skills
- Computer Proficiency
- Visitor and Customer Relations
- Data Entry and Database Software
- Call Answering and Routing
- Positive Attitude and Energetic
- Accounting Techniques
- Customer Service
- Microsoft Office
- Telephone Answering
- Correspondence and Office Documents
- Business Operations Understanding
- Multi-Line Telephone Skills
- Business Correspondence
- Office Equipment Operation
- Reading Comprehension
- Administrative and Clerical Support
- Intuit QuickBooks
- Microsoft Outlook
- Email Software
- Microsoft Excel
- Visitor Monitoring
- Microsoft Windows
- Billing and Payment Processing
- Organization and Efficiency
- Web Browser Software
Timeline
Patient Service Specialist
Providence Health & Services
09.2022 - Current
Teacher
Northwest Early Learning
06.2021 - 03.2022
Teacher
Safari Kids Learning Center
03.2021 - 03.2022
Customer Care Executive
Empire Payment Systems
03.2017 - 03.2020
Receptionist Administrator
Big Game Meats
07.2015 - 07.2020
Tigard High School