Joaquin Hurtado
Inverness,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Chili's Bar and Grill. Proven ability to enhance guest engagement and satisfaction through effective multitasking and cash handling. Recognized for maintaining cleanliness standards and fostering positive relationships, contributing to a thriving dining environment.
Overview
9
9
years of professional experience
Work History
Server
Chilis's Bar and Grill
Inverness, FL
11.2024 - Current
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Handled cash transactions accurately while balancing cash drawer at shift end.
- Adapted quickly to high-pressure situations, managing multiple tables efficiently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bar Server
Crumps Landing
Homosassa, FL
12.2023 - 11.2024
- Provided exceptional customer service in fast-paced bar environment.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Assisted in inventory management, ensuring accurate stock levels for timely service.
- Collaborated with team members to deliver seamless drink service during high-volume shifts.
- Developed knowledge of cocktails and beverages to enhance guest experience and satisfaction.
- Handled cash transactions accurately, maintaining accountability throughout shifts.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
Server
Millers Ale House Bar and Grill
Brandon, FL
10.2021 - 12.2023
- Handled customer inquiries and complaints with professionalism, enhancing guest satisfaction.
- Supported promotional events by upselling menu items and increasing overall sales volume.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Applebee's Neighborhood Grill & Bar
Inverness, FL
08.2017 - 10.2021
- Provided excellent customer service while efficiently processing orders and managing tables.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items, service protocols, and point-of-sale systems.
- Conducted cash handling procedures accurately during shifts, ensuring financial accountability.
- Adapted quickly to changing priorities in a fast-paced environment, maintaining service quality under pressure.
Education
High School Diploma -
Crystal River High School
Crystal River, FL05.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
Timeline
Server
Chilis's Bar and Grill
11.2024 - Current
Bar Server
Crumps Landing
12.2023 - 11.2024
Server
Millers Ale House Bar and Grill
10.2021 - 12.2023
Server
Applebee's Neighborhood Grill & Bar
08.2017 - 10.2021
High School Diploma -
Crystal River High School