Joaquin Rico Villanueva
Turlock,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Successful at maintaining smooth, efficient and compliance operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
10
10
years of professional experience
Work History
Branch Operations Manager
Fastenal
10.2022 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained branch files for major accounts, investments and employees.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Gathered and reviewed customer feedback to improve operations.
- Protected company assets with strategic risk management approaches.
- Engaged employees in business processes with positive motivational techniques.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Sales Associate Specialist
Fastenal
10.2021 - 10.2022
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
Storeroom Clerk
Hilmar Cheese
03.2018 - 10.2021
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Maintenance Worker
Pusateri Nut Co
08.2013 - 03.2018
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Checked inventory levels concerning cleaning products and placed orders when stock was running low.
- Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Education
Certificate - Business Administration And Management
San Joaquin Valley College
Visalia, CA06.2022
Skills
- Time Management
- Operational Efficiency
- Flexible Hours
- Stocking and Receiving
- Teamwork and Collaboration
- Priority Management
- Maintaining Clean Work Areas
- Safety Awareness
- High-Pressure Environments
- Corrective Actions
- Order Picking and Processing
- Shipping and Receiving
Accomplishments
- Supervised team of 5 staff members.
- Achieved an excellent BOM scorecard by completing daily operation tasks with accuracy and efficiency.
- Managed a store that exceeded company expectations in every category.
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Manager
Fastenal
10.2022 - Current
Sales Associate Specialist
Fastenal
10.2021 - 10.2022
Storeroom Clerk
Hilmar Cheese
03.2018 - 10.2021
Maintenance Worker
Pusateri Nut Co
08.2013 - 03.2018
Certificate - Business Administration And Management
San Joaquin Valley College