Overview
Work History
Education
Skills
Timeline
Generic

Joaquin Santiago

Orlando,FL

Overview

21
21
years of professional experience

Work History

Exhibition Supervisor

EMGroup.com
02.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Team Lead

Target
10.2005 - 12.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Starbucks Team Lead maintained food freshness and par orders for successful operations.
  • Pizza Hut team lead observed food freshness,dates,ass well a upholding state and local inspections.
  • Exercised training regimen with team members to maintain healthy company expected service scores.

Jewelry Sales Associate

Kay Jewlers
11.2004 - 10.2005
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Education

Associate of Science - International Affairs

Miami Dade College
Miami, FL

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Exhibition Supervisor

EMGroup.com
02.2023 - Current

Team Lead

Target
10.2005 - 12.2022

Jewelry Sales Associate

Kay Jewlers
11.2004 - 10.2005

Associate of Science - International Affairs

Miami Dade College

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Joaquin Santiago