Joaquin Santiago
Orlando,FL
Overview
21
21
years of professional experience
Work History
Exhibition Supervisor
EMGroup.com
02.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Team Lead
Target
10.2005 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Starbucks Team Lead maintained food freshness and par orders for successful operations.
- Pizza Hut team lead observed food freshness,dates,ass well a upholding state and local inspections.
- Exercised training regimen with team members to maintain healthy company expected service scores.
Jewelry Sales Associate
Kay Jewlers
11.2004 - 10.2005
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Education
Associate of Science - International Affairs
Miami Dade College
Miami, FLSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Exhibition Supervisor
EMGroup.com
02.2023 - Current
Team Lead
Target
10.2005 - 12.2022
Jewelry Sales Associate
Kay Jewlers
11.2004 - 10.2005
Associate of Science - International Affairs
Miami Dade College