JoAunne Griffin
Licensing Program Manager
Hawthorne,California
Overview
18
18
years of professional experience
Work History
Licensing Program Manager
Department of Social Services
El Segundo, California
04.2021 - Current
- As the Licensing Program Manager (LPM), in the Department of Social Services the range of responsibilities include Supervision and Management, overseeing a team of seven Licensing Program Analysts (LPA)
- Developing and implementing policies and procedures, conducting performance evaluations and providing feedback
- Ensuring staff adherence to policies and procedures, Quality Assurance, reviewing and endorsing licensing reports and investigations
- Performing audits and quality assurance assessments
- Enacting corrective actions when necessary
- Training and Development, organizing and leading training sessions for staff
- Updating the team on new regulations and best practices
- Facilitating ongoing professional development opportunities
- Regulatory Compliance, making sure licensed facilities adhere to state and federal regulations
- Interpreting and enforcing laws, regulations, and policies
- Resolving non-compliance issues and taking corrective steps
- Stakeholder Engagement, with facility operators, community organizations, and the public
- Preparing reports and maintaining records, managing budgets and resources
- Responding to complaints and concerns from stakeholders
Staff Services Manager I
Department of Social Services, Community Care Licensing Division
El Segundo, California
10.2020 - 04.2021
- As a Staff Services Manager I (SSMI), I oversee a small team of Associate Governmental Program Analysts (AGPA), who perform journeyperson-level tasks, and I personally handle the most challenging or sensitive assignments
- In smaller departments, or where the staff services function is not fully established, I overseen areas such as management analysis, budgeting, or personnel
- In medium to large departments, or within a central agency
- I supervised a segment of a function that is extensive enough to necessitate subordinate supervisors for the technical staff
- Occasionally, act as project leaders, orchestrating the efforts of others in task force-type organizations
- This position worked as a consultant with the authority to make decisions in a specialized functional area: (a) Directs a fully developed Staff Services function such as personnel, fiscal, or management analysis in a small to moderate-sized department
- (b) Oversees a developing Staff Services function
- (c) Managed a small group of Analyst
- Responsibilities included a significant subsection of a Staff Services function
- (d) Serves as a recognized authority in a highly sensitive area, coordinating other analysts in a critical sector of departmental operations, often on a task force or project basis
- (e) Leads various Staff Services functions as the Chief of Administrative Services in a very small department
- (f) Operates as a nonsupervisory staff specialist in a challenging and sensitive role focused on program development, policy, or coordination
Licensing Program Analyst
Department of Social Services, Community Care Licensing Division
El Segundo, California
02.2017 - 10.2020
- The Licensing Program Analyst (LPA), I was responsible for a comprehensive array of licensing duties
- The responsibilities included developing and implementing orientations and training programs, reviewing applications, recommending license approval or denial, assessing and verifying qualifications of applicants and staff, conducting on-site facility evaluations, investigating complaints in both licensed and unlicensed facilities, and recommending as well as preparing administrative actions to deny, revoke, or suspend facility licenses
Driver Safety Hearing Officer
Department of Motor Vehicles
Van Nuys, California
12.2014 - 01.2017
- As the Driver Safety Hearing Officer (DSHO), I was involved in conducting administrative hearings on complex issues concerning driving privileges
- Prepare legal reports, authenticate evidence, and issue orders and decisions in writing to individuals
- Communication is maintained with law enforcement, medical experts, courts, and legal representatives
- The officer handles information requests, examines driving records, and arranges for testing and updates to the driver license system
- In California, DMV Driver Safety Hearing Officers oversee hearings to determine whether to suspend or revoke driving privileges
Senior Motor Vehicle Technician
Department of Motor Vehicles
El Segundo, California
11.2012 - 12.2014
- As the Senior Motor Vehicle Technician (SMVT), I performed intricate tasks related to registration and titling applications
- Collaborating with management, address procedural challenges, and create training initiatives
- Additionally, I was the liaise with field office managers, offer staff guidance, and assess training effectiveness
- My responsibility encompasses interpreting vehicle codes, examining documents, conducting vision tests, and collecting fees
Senior Motor Vehicle Technician
Department of Motor Vehicles
Hawthorne, California
12.2011 - 11.2012
- As the Senior Motor Vehicle Technician (SMVT), I performed intricate tasks related to registration and titling applications
- Collaborating with management, address procedural challenges, and create training initiatives
- Additionally, I was the liaise with field office managers, offer staff guidance, and assess training effectiveness
- My responsibility encompasses interpreting vehicle codes, examining documents, conducting vision tests, and collecting fees
Licensing Registration Examiner
Department of Motor Vehicles
Santa Monica, California
03.2011 - 11.2011
- As a Licensing-Registration Examiner (LRE), at the Department of Motor Vehicles, I interpret, applied, and explains the California Vehicle Code, along with administrative regulations, policies, and procedures pertaining to driver licensing and vehicle registration
- Duties included administering written, verbal, visual, and practical performance tests to evaluate applicants, determine vehicle registration and ownership, inspect vehicles, issue license plates and permits, and manage fees and penalties
Secretary
Department of Motor Vehicles
Bellflower, California
10.2009 - 03.2011
- As a Secretary, I was responsibility for verifying the legitimacy of information regarding salvaged and abandoned vehicles, liens and vehicle brands, detecting document and odometer fraud, and ensuring compliance with motor vehicle title laws
- Duties included answering phone calls and delivering crucial customer service to vehicle owners, auto dealers, and financial institutions
Motor Vehicle Field Representative
Department of Motor Vehicles
Hawthorne, California
10.2007 - 10.2009
- As a Motor Vehicle Field Representative (MVFR), my role within the Department of Motor Vehicles, identifying the specific needs of both internal and external customers, interpreting and applying the provisions of the Vehicle Code and other relevant laws, as well as managing sensitive and confidential documents
- Additionally, the job involves processing a variety of forms and documents pertaining to driver licensing, vehicle registration, and other related matters
Timeline
Licensing Program Manager
Department of Social Services
04.2021 - Current
Staff Services Manager I
Department of Social Services, Community Care Licensing Division
10.2020 - 04.2021
Licensing Program Analyst
Department of Social Services, Community Care Licensing Division
02.2017 - 10.2020
Driver Safety Hearing Officer
Department of Motor Vehicles
12.2014 - 01.2017
Senior Motor Vehicle Technician
Department of Motor Vehicles
11.2012 - 12.2014
Senior Motor Vehicle Technician
Department of Motor Vehicles
12.2011 - 11.2012
Licensing Registration Examiner
Department of Motor Vehicles
03.2011 - 11.2011
Secretary
Department of Motor Vehicles
10.2009 - 03.2011
Motor Vehicle Field Representative
Department of Motor Vehicles
10.2007 - 10.2009
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