Job Mapoy
Night Auditor
New York,NY
Summary
Hospitality professional with 5 years of experience and specializing in front of house operations. Highly adaptable, dependable and diplomatic. Strives well in busy environments and maintains calm under pressure. Meticulous eye for detail for anticipating the needs of his environment. An avid learner of the industry.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Assistant Front Office Manager
The Lowell Hotel
New York, New York
03.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
Night Auditor
The Maritime Hotel
New York, NY
08.2021 - Current
- Responsible for a complete audit of the hotel revenues from rooms, restaurant, mini-bar items, and valet. Assisted accounting in preparing & balancing hotel daily trial balance & flash reports, verified deposits, rectified discrepancies and processed end-of-day paperwork using OPERA PMS with high accuracy.
- Handled all duties and tasks acting as night manager and concierge during shift to maintain front desk efficiency.
- Making reservations over phone and in person and ensure all aspects of room reservation procedure are followed, including bookings, confirmations cancellation policies.
- Upon completion of these audits, provided financial department with analysis of daily, monthly and year to date revenues and expenses.
Front Desk Agent
The Bryant Park Hotel, Front Office
10.2018 - 03.2020
- Managed over 30 calls per day and ensured high level of product knowledge of hotel, including, but not limited to, directions, hours of outlet operation, hotel services, and hotel events.
- Log and adjust customer's transactions of mini bar items, valet, restaurant & room charges.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Education
Borough of Manhattan Community College
New York, NY 09.2017 - 12.2017
Pathways To Graduation, GED
03.2017 - 05.2017
Skills
Front Desk Operations
undefinedCertification
Employee of the Month
Timeline
Assistant Front Office Manager
The Lowell Hotel
03.2023 - Current
Night Auditor
The Maritime Hotel
08.2021 - Current
Employee of the Month
03-2019
Front Desk Agent
The Bryant Park Hotel, Front Office
10.2018 - 03.2020
Dean's List Spring 2018
03-2018
Borough of Manhattan Community College
09.2017 - 12.2017
"Pathways to Graduation" Honors Graduate
05-2017
Pathways To Graduation, GED
03.2017 - 05.2017
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