Jobeth Garcia
Coachella,CA
Summary
Experienced in working as Special event coordinator and Public safety officer to coordinate guest services operations, arrivals and departures and special events. Skilled communicator, problem-solver and organizer with a detail-oriented and adaptable approach. Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Casino Ambassador
Agua Caliente Casino
03.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
- Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
Senior Public Safety Officer
Fantasy Springs Resort Casino
05.2019 - 03.2022
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Patrolled assigned areas on foot or by vehicle.
- Attended public gatherings to maintain order.
- Answered emergency calls for help from citizens and business owners.
- Safely used firearms and other modern medical and police equipment.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Recorded facts to prepare reports documenting incidents and activities.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
Special Event Coordinator
Fantasy Springs Resort Casino
01.2018 - 05.2019
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Supervised staff during events and maintained efficient performance.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Players Club Supervisor
Fantasy Springs Resort Casino
03.2017 - 01.2018
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Responded to patron questions about functions of slot machines and explained how to use devices.
Player's Club Representative
Fantasy Springs Resort Casino
03.2016 - 03.2017
- Delivered prompt service to prioritize customer needs.
- Provided ongoing guest service.
- Cross-trained and provided back up for customer service managers.
- Recorded actions taken, issues resolved information to effectively manage customer accounts.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Hardlines Team Member
Target
01.2013 - 03.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Coachella Valley High School
06.2010
Skills
- Critical Thinking
- Dispatch Communication
- Problem Solving
- Protecting People and Property
- Verbal and Written Communication
- Time Management
- Report Writing
- Public Safety
- Decision Making
- Information Verification
- Team Building and Development
- Guest services
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Certification
- CPR Training
- Taser Training
- Permit for expose firearm
Languages
Spanish
Languages
5
Timeline
Casino Ambassador
Agua Caliente Casino
03.2022 - Current
Senior Public Safety Officer
Fantasy Springs Resort Casino
05.2019 - 03.2022
Special Event Coordinator
Fantasy Springs Resort Casino
01.2018 - 05.2019
Players Club Supervisor
Fantasy Springs Resort Casino
03.2017 - 01.2018
Player's Club Representative
Fantasy Springs Resort Casino
03.2016 - 03.2017
Hardlines Team Member
Target
01.2013 - 03.2016
High School Diploma -
Coachella Valley High School