Diego Evens Joseph
Pompano Beach,FL
Summary
Dedicated and adaptable professional with a strong commitment to acquiring the necessary skills for the desired role. Extensive experience in customer service and retail has provided a solid foundation in delivering exceptional service. Seamlessly adapts to various work environments, recognizing the importance of being attentive to employers' needs. Thrives in high-pressure situations, consistently demonstrating sharp critical thinking abilities. Maintains a keen awareness of surroundings and prioritizes safety, not only for personal well-being but also for the well-being of others.
Overview
6
6
years of professional experience
Work History
Casino Ambassador
Seminole Casino Coconut Creek
01.2024 - 09.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key highrollers and high value guest
- Served as organization ambassador at various promotion events.
SECURITY OFFICER 2
SEMINOLE COCONUT CREEK CASINO
05.2021 - 09.2024
- STAYING ALERT TO POTENTIAL ISSUES WHICH MAY RESULT IN INJURIES, DAMAGE TO PROPERTY OR THEFT
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored CCTV cameras and alarm systems for security breaches.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Sales Associate
Finish Line, Inc
09.2019 - 04.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balanced drawers at end of shift.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
CREW MEMBER
FIREHOUSE SUBS
12.2018 - 08.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
High School Diploma -
CORAL SPRINGS HIGH SCHOOL
Coral Springs, FL06.2020
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Conflict de-escalation
- Work ethic
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Critical Thinking
- Report Writing
- Incident Reporting
- Complex Problem-Solving
- Teamwork and Collaboration
2 Time Officer of the month
December 2021
August 2023
( Seminole Coconut Creek Casino)
Timeline
Casino Ambassador
Seminole Casino Coconut Creek
01.2024 - 09.2024
SECURITY OFFICER 2
SEMINOLE COCONUT CREEK CASINO
05.2021 - 09.2024
Sales Associate
Finish Line, Inc
09.2019 - 04.2021
CREW MEMBER
FIREHOUSE SUBS
12.2018 - 08.2019
High School Diploma -
CORAL SPRINGS HIGH SCHOOL
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