Stacey Job
South Lyon,MI
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Specialist, Early Childhood & Community Education
Novi Schools
10.2017 - Current
- Partnered with families, educators, and community organizations to promote inclusive educational strategies and culturally responsive practices.
- Supervised and led a team of educators, ensuring high-quality early childhood education programs.
- Managed the before and after school program
- Provided mentorship and training to staff, enhancing teaching effectiveness and classroom management.
- Established strong relationships with parents and the community.
- Ensured compliance with state regulations and safety protocols, including CPR and First Aid procedure.
Preschool Associate Teacher
South Lyon Schools
09.2014 - 08.2016
- Assist in planning and implementing the daily program
- Assist in preparing and planning the learning environment for children
- Maintaining children’s records and family paperwork
- Develop relationships with parents and families providing care and customer service, ensuring the experience in the program is positive
- Hiring staff, onboarding
Before and After School Care Coordinator
South Lyon Schools
10.2008 - 06.2014
- Coordinate the before and after school program at seven elementary schools
- Direct supervisor for a team of 20 caregivers
- Managing onsite visits, ensuring team members are following the State of Michigan licensing requirements
- Working closely with the Human Resource Team to complete paperwork and hiring requirements for new employees as they pertain to the school district and the State of Michigan
- Manage caregiver payroll
- Interviewing and hiring new team members
- Work closely with the director maintaining budgets, trainings and overall success of the program
- Evaluate, coach and mentor team members
Leadership Development Specialist
Quicken Loans
05.2006 - 06.2008
- Leadership development program, training and mentoring new and future leaders within the company
- Developed relationships with the vice-presidents in all areas of the business to maintain a high level of internal client service
- Co-created application process to ensure only the highest caliber applicant would be selected to enter training program
- Supported Leadership Coaches, researching and providing materials for trainings
Team Leader, Call Center
Quicken Loans
01.2005 - 05.2006
- Responsible for 20 call center representatives
- Coached, trained and developed team members
- Worked closely with the recruiting team interviewing candidates for the call center
- Maintained and created a weekly work schedule for over 100 team members
- Critiqued calls provided feedback and coaching based on the call
- Responsible for time cards and scheduling and approving time off
Call Center Representative
Quicken Loans
08.2004 - 01.2005
- Answered incoming calls of potential clients seeking to secure a mortgage.
- Provided excellent customer service to potential mortgage clients.
- After successfully accessing the customers credit score transferred to a mortgage banker.
Education
Bachelor of Arts - Social Work
Michigan State University
01.1991
Skills
- Experienced with Microsoft Office applications
- Word processing proficiency
- Excel proficiency
- Customer relations
- Expert problem solving
- Relationship building
- Reliability
- Medical Terminology
Timeline
Specialist, Early Childhood & Community Education
Novi Schools
10.2017 - Current
Preschool Associate Teacher
South Lyon Schools
09.2014 - 08.2016
Before and After School Care Coordinator
South Lyon Schools
10.2008 - 06.2014
Leadership Development Specialist
Quicken Loans
05.2006 - 06.2008
Team Leader, Call Center
Quicken Loans
01.2005 - 05.2006
Call Center Representative
Quicken Loans
08.2004 - 01.2005
Bachelor of Arts - Social Work
Michigan State University
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