JOBY OLGUIN
Logistics Account Manager
Fayetteville,AR
Summary
ENFP, Plant-Based, Endorsed Athlete/ Marathoner. Solution-driven and energetic individual. Equipped with strong business acumen and a passion for excellence. I thrive in a fast-paced environment where work ethic and career ambitions are supported, and a focus on building and sustaining trusted relationships are paramount.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Account Manager, Inside Sales
Hub Group Logistics
Fayetteville, Arkansas
08.2020 - Current
- Successfully manage a diverse client portfolio, consistently delivering exceptional service and building strong client relationships
- Streamlined a successful payment rate of 96% while ensuring that the accounts stay within our Net 15 / Net 30 terms.
- Daily duties involving, but not limited to, quoting freight lanes, tracking and disputing discrepancies with pickup / deliveries, finalizing freight terms, negotiating transit windows for optimal cost efficiency, and overseeing credit terms between accounting team and
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Account Manager
Casestack Logistics
Fayetteville, Arkansas
01.2014 - 12.2019
- Negotiated and arranged transport of goods with shipping or freight companies.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Work closely with internal teams and operations partners to coordinate deliveries, track shipments, and resolve any issues or discrepancies.
Education
High School Diploma -
Springdale High School
No Degree - Front End Web Development
NorthWest Arkansas Community College
Bentonville, AR 05.2001 -
Skills
Customer Relationship Management
Fluent in Spanish
Account development
Cold calling skills
Project coordination
Networking skills
Operations
SalesForce
Office 365
Excellent Under Pressure
Accomplishments
- The Spark Foundation
- Volunteer
- Providing ongoing support to a Northwest Arkansas-based 501(c)3 non-profit organization by marketing and coordinating community outreach presentations and race events for 500+ area runners, as well as contributing to the
- Launch and continuation of pilot programs that partner with elementary schools to instruct students on the importance of establishing lifelong healthy habits
- We produce three annual races that appeal to a broad range of runners, volunteers, and community partners
- We strive to serve runners of all ages and experience levels
- Outreach Programming - Through strategic partnerships with schools and partner organizations, we create and support programming that increases access to health and fitness education and encourage outdoor recreation opportunities
- Giving & Grantmaking - We support the creation of a healthy, active lifestyle through direct gifts to schools and our support of the Fayetteville Public Education Foundation.
Timeline
Account Manager, Inside Sales
Hub Group Logistics
08.2020 - Current
Account Manager
Casestack Logistics
01.2014 - 12.2019
No Degree - Front End Web Development
NorthWest Arkansas Community College
05.2001 -
High School Diploma -
Springdale High School