JOCASTA MARTINEZ
Allentown,PA
Summary
Dynamic Construction Office Manager at Manzo General Contractors LLC with expertise in office management and payroll administration. Proven track record in enhancing communication and organizational efficiency, while training staff and overseeing project documentation. Bilingual communicator skilled in customer service and adept at navigating permitting processes to ensure project success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Construction Office Manager
manzo general contractors llc
Bethlehem, Pennsylvania
12.2024 - Current
- Managed daily office operations and administrative tasks for construction projects.
- Coordinated communication between contractors, clients, and suppliers for project clarity.
- Implemented efficient filing systems to organize project files and records.
- Scheduled meetings and maintained calendars for project managers and teams.
- Trained new staff on office procedures and company policies effectively.
- Maintained accurate records of equipment usage and inventory management tasks.
- Scheduled inspections by local authorities at various stages of the construction process.
- Oversaw the onboarding process for new employees assigned to specific construction jobs.
- Organized meetings between clients, contractors, architects, engineers. as needed for construction projects.
- Responded promptly to requests from clients regarding changes or updates to their project plans.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
Picker
QVC Qurate Retail Group
Bethlehem, PA
06.2021 - 04.2023
- Picking and stowing retail items to be shipped out orders, also receiving orders unloading trucks
- Utilized RF scanners to scan products accurately and efficiently.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Operated forklift and pallet jack to transport heavy loads.
Insurance Customer Service Representative
SOLANO CONSULTANTS LLC
Allentown, PA
04.2022 - 2024
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies
- Provided quotes on various types of insurance policies
- Performed administrative duties such as filing, scanning, faxing, copying documents
- Advised customers on available coverage options that best fit their individual needs.
- Assisted new policyholders with processing claims
- Provided commercial policies services such as creating certificates of liability, making changes with underwriting and providing insured with answers to all concerns
- Motor vehicles services such as title transfers, and vehicle registration renewals.
Education
Reading High School
Reading, PASkills
- Microsoft Excel
- Office management
- Payroll administration
- Customer service
- Bilingual communication
- Pre-licensed insurance
- Childcare expertise
- Communication skills
- Motor vehicle services
- Title processing
- Computer proficiency
- Negotiation skills
- Organizational abilities
- Permitting and inspections
- Employee training
Certification
- First Aid Certification
- CPR Certification
- Pennsylvania pre-licencing certificate of completion
Languages
5,5
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Construction Office Manager
manzo general contractors llc
12.2024 - Current
Insurance Customer Service Representative
SOLANO CONSULTANTS LLC
04.2022 - 2024
Picker
QVC Qurate Retail Group
06.2021 - 04.2023
Reading High School