Jocelin Castaneda Garcia
Albuquerque,NM
Summary
Adaptable professional with experience in insurance reception, client support, and marketing assistance. Known for strong communication, relationship management, and attention to detail. Skilled in scheduling, recordkeeping, and outreach support that improves office efficiency.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Insurance Marketer/Front Desk Receptionist
Terry Cosper
Albuquerque, New Mexico
04.2026 - Current
- Greeted clients at the insurance office and directed visitors to appropriate representatives
- Answered incoming calls and routed inquiries to claims, billing, and policy staff
- Scheduled appointments for policy reviews, renewals, and insurance consultations
- Verified caller information and updated contact details in customer files
- Responded promptly to emails and other requests for assistance from customers or colleagues.
- Wrote email drafts for customer outreach and follow-up
- Generated leads through targeted outreach efforts, including cold calling and email campaigns to support business growth.
- Assisted with market research and competitor review
- Tracked campaign assets and organized marketing files
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05-2026
Criminology
University of New Mexico
Albuquerque, NM10-2026
Skills
- Lead generation
- Cold calling
- Digital marketing
- Market research
- Customer service
- Appointment scheduling
- Document organization
- Client relationship management
- Microsoft Excel
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Timeline
Insurance Marketer/Front Desk Receptionist
Terry Cosper
04.2026 - Current
High School Diploma -
Rio Grande High School
Criminology
University of New Mexico