Jocelin Reynoso
Chicago,IL
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Chicago, Illinois
04.2024 - Current
- Supervised daily operations and maintained service quality standards.
- Trained and mentored baristas on beverage preparation techniques.
- Managed inventory levels and ordered supplies as needed.
- Led team meetings to enhance communication and collaboration.
- Ensured compliance with health and safety regulations in the store.
- Resolved customer complaints effectively to maintain satisfaction.
- Implemented new processes to improve workflow and service speed.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Collaborated with team members to improve performance and implement training updates.
- Maintained accurate records of daily transactions and deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Taught staff upselling techniques to meet revenue targets.
- Developed strategies for improving operational efficiency and customer service levels.
Barista
Starbucks
Chicago, Illinois
11.2022 - Current
- Prepared and served high-quality beverages according to customer preferences.
- Maintained cleanliness and organization of the store environment daily.
- Provided exceptional customer service by engaging with customers warmly.
- Managed cash register transactions accurately and efficiently during shifts.
- Collaborated with team members to ensure smooth workflow and service speed.
- Stocked supplies and ingredients to meet daily operational needs effectively.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
High School Diploma -
See Photos Map of Curie Metropolitan High School
Chicago, IL05-2022
Skills
- Inventory management
- Cash handling
- Staff training
- Customer relationship management
- Operational efficiency
- Task delegation
- Problem solving
- Team collaboration
- Effective communication
- Performance feedback
- Workflow improvement
- Analytical and critical thinking
- Good Telephone Etiquette
- Multitasking Abilities
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Barista
Starbucks
11.2022 - Current
High School Diploma -
See Photos Map of Curie Metropolitan High School