Ramon Aguilar Rodriguez
Coachella,CA
Summary
Accomplished Service Representative and Route Driver with a proven track record of enhancing customer satisfaction and optimizing route efficiency, notably with Capital Provision and Fedex. Skilled in critical thinking and conflict resolution, demonstrating exceptional teamwork and bilingual communication abilities. Excelled in leveraging technology for improved service delivery, embodying dependability and advanced organizational skills.
Overview
5
5
years of professional experience
Work History
Service Representative
Capital Provision
10.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Filled all vending machines with the correct products/items.
Service Representative
Refreshing USA
04.2022 - 10.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered and filled all machines with the correct products.
Route Driver
Mission Linen
10.2021 - 03.2022
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Inspected and loaded delivery trucks and picked up customer returns.
Delivery Driver
FedEx
01.2019 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Amistad High School
Indio, CA06.2016
Skills
- Critical Thinking
- Spanish Fluency/Bilingual
- Conflict resolution skills
- Advanced in technology
- Observation
- Teamwork
- Self-defense
- Open-minded
- Dependable and Responsible
- Organization and Time Management
- Problem Resolution
Timeline
Service Representative
Capital Provision
10.2023 - Current
Service Representative
Refreshing USA
04.2022 - 10.2023
Route Driver
Mission Linen
10.2021 - 03.2022
Delivery Driver
FedEx
01.2019 - 09.2021
High School Diploma -
Amistad High School
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