Jocelyn Agundiz
Garland,TX
Summary
Dynamic general merchandiser with a focus on effective team collaboration and engaging visual merchandising. Known for exceptional organizational skills and a commitment to maintaining inventory levels, ensuring customer satisfaction in fast-paced retail environments.
Reliable general merchandiser with strong organizational skills and a focus on customer satisfaction. Successfully managed inventory levels and trained team members, driving operational efficiency and enhancing customer experiences.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
General Merchandiser
Target
Rowlett, Texas
12.2023 - Current
- Stocked shelves and managed inventory levels efficiently.
- Engaged with customers to provide exceptional service and support.
- Trained new team members on store procedures and policies.
- Executed markdowns and promotions according to company standards.
- Monitored inventory levels and adjusted stocking accordingly.
- Packaged customer orders accurately for shipment preparation.
- Received and sorted incoming shipments for efficient inventory management.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Handled cash, credit, and debit transactions with accuracy and integrity.
- Created engaging visual displays to enhance customer browsing experiences.
Clerk
QuikTrip
Dallas, TX
01.2023 - 10.2024
- Operated cash register and processed customer transactions efficiently.
- Stocked inventory and ensured timely replenishment of merchandise.
- Collaborated with team members to meet daily operational goals.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Prepared ingredients and maintained kitchen cleanliness during preparation to ensure freshness and safety.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Front of House Employee
Panda Express
Richardson, Texas
06.2021 - 06.2023
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Handled cash transactions and processed orders accurately at the register.
- Collaborated with team members to enhance overall guest experience.
- Trained new staff on service protocols and company policies effectively.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction during visits.
- Greeted customers and provided friendly customer service.
- Performed opening and closing duties such as counting money, organizing supplies.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Informed customers of daily specials, menu items, and restaurant policies.
Education
North Garland High School
Garland, TXSkills
- Inventory management
- Visual merchandising
- Customer engagement
- Order fulfillment
- Team collaboration
- Communication skills
- Stockroom maintenance
- Cash handling
- Point-of-sale system
- Shipment receiving
- Loading and unloading
- Pallet jack handling
- Organizational skills
- Collaboration
- Dependable and responsible
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
General Merchandiser
Target
12.2023 - Current
Clerk
QuikTrip
01.2023 - 10.2024
Front of House Employee
Panda Express
06.2021 - 06.2023
North Garland High School