Jocelyn Alvarez
El Paso,Texas
Summary
Detail-oriented Accounting, Business & Economics Student pursuing Certified Public Accountant (CPA) designation. Leveraged experience in healthcare and family business operations to enhance customer service, cash handling, record-keeping, and organizational processes. Bilingual in English and Spanish, focused on empowering businesses to manage finances with precision and efficiency.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance Company
El Paso, TX
06.2026 - Current
- Managed customer calls regarding auto insurance policies, account updates, and general inquiries.
- Processed premium payments and assisted customers with billing questions.
- Explained insurance coverage, policy changes, renewals, and cancellations.
- Updated customer information and maintained accurate records in insurance systems.
- Followed up with customers to address concerns and provide assistance.
- Maintained customer confidentiality while following company policies and procedures.
Cashier & Business Assistant
Family-Owned Food Truck Business
01.2019 - Current
- Processed cash and credit card transactions accurately.
- Maintained daily sales records and facilitated cash reconciliation for accurate financial tracking.
- Assisted with customer service inquiries and contributed to social media marketing initiatives to enhance brand presence.
- Provided support for customer issues and social media marketing efforts.
- Supported daily business operations and managed inventory to ensure optimal stock levels.
- Organized business expenses and operational records.
Patient Care Technician
DaVita Dialysis
01.2020 - 01.2025
- Delivered direct patient care and ensured accurate documentation and records.
- Monitored patient treatments and coordinated with healthcare professionals.
- Monitored patient treatments and communicated with healthcare professionals.
- Improved organization skills by managing patient schedules and files in a busy clinic.
- Maintained confidentiality and attention to detail in a fast-paced environment.
Education
Associate Degree - Accounting, Business & Economics
El Paso Community College
El Paso, TX 01.2025 - 10.2026
Skills
- Customer Service
- Insurance knowledge
- Data Entry
- Transaction Management
- Financial Recordkeeping
- Microsoft Excel
- Microsoft Word
- Organizational skills
- Time optimization
- Analytical thinking
- Detail orientation
- Bilingual (English & Spanish)
Personal Information
Title: Accounting, Business, and Economics Student
Timeline
Customer Service Representative
Fred Loya Insurance Company
06.2026 - Current
Associate Degree - Accounting, Business & Economics
El Paso Community College
01.2025 - 10.2026
Patient Care Technician
DaVita Dialysis
01.2020 - 01.2025
Cashier & Business Assistant
Family-Owned Food Truck Business
01.2019 - Current