Jocelyn Alviar
Phoxhealth Inc
Seattle,WA
27
years of professional experience
Certified Pharmacy Technician with 22 years work at a leading drugstore chain and specialty pharmacies.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Patient Advocate
3 Years 9 Months- Established positive working relationships with both internal team members and external partners, fostering a collaborative work environment.
- Handled complex routing scenarios efficiently while maintaining excellent attention to detail.
- Communicates between patients, pharmacy staffs and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients and drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls, texts and emails from patients, pharmacy staffs and drivers regarding issues with deliveries.
Certified Pharmacy Technician
7 Years 11 Months- Worked with Oncology, Hepatitis C and Auto Immune disease
- Processed specialty prescription orders with accurate data entry and medication profile verification.
- Assisted pharmacists with refill coordination, prior authorization follow-up, and insurance claim resolution.
- Communicated with members, prescribers, and pharmacies to clarify prescription issues and supply needs.
- Provided assistance to enroll to copay program
- Effectively resolved insurance rejections
- Completed new and updated patient profiles, including lists of patient medications.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supported compliance with HIPAA, specialty pharmacy procedures, and controlled workflow standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
3 Years- Properly filled and dispensed an average of 100 prescriptions per day.
- Managed drug and supply inventories.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Reconciled inventory levels, restocked high-demand medications, and maintained organized storage areas.
- Completed new and updated patient profiles, including lists of patient medications.
- Reconstituted oral liquids.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Prepared medication shipments, matched labels to orders, and safeguarded cold-chain handling requirements.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Hand counted control medications, measured liquids and reconstituted antibiotics.
Certified Pharmacy Technician
10 Years 1 Month- Entered prescription data accurately into pharmacy systems, maintaining compliance with HIPAA standards.
- Prepared medications for dispensing, ensuring correct labeling, packaging, and documentation.
- Resolved claim rejections by researching benefits and communicating with payers.
- Supported pharmacists with complex prescription processing and patient service questions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Medical Assistant
Certified Nursing Assistant
Skills
Retail and Specialty pharmacy procedure knowledge
Certified Pharmacy Technician
HIPAA Regulations
Committed to quality assurance and provide excellent customer service.
Data entry specialist
Knowledgeable on Epic
In good standing with the Washington Board of Pharmacy
Confidentiality and HIPAA
Timeline
Patient Advocate
Phoxhealth Inc
01.2023 - CurrentRead More
Certified Pharmacy Technician
Kaiser Permanente Specialty Pharmacy
12.2014 - 11.2022Read More
Certified Pharmacy Technician
CVS Caremark Specialty Pharmacy
11.2011 - 11.2014Read More
Certified Pharmacy Technician
Safeway Pharmacy
01.2000 - 02.2010Read More
Nursing Assistant Training Institute
Certified Nursing Assistant
Read More
Kaplan College
Medical Assistant
Read More