Jocelyn Arriaga
Brooklyn,NY
Summary
Motivated Shift Supervisor experienced in navagating high volume environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 3 years of experience to improve operations. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Brooklyn, NY
06.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Barista Trainer
Starbucks
Manhatten, New York
06.2020 - 05.2021
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Starbucks
Manhatten, NY
04.2019 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Science - Biology
New York City College of Technology of The City University of New York
Brooklyn, NY05.2024
High School Diploma -
Fiorello H Laguardia High School
New York, NY06.2019
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- State Food Handler's License
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
06.2021 - Current
Barista Trainer
Starbucks
06.2020 - 05.2021
Barista
Starbucks
04.2019 - 05.2020
Bachelor of Science - Biology
New York City College of Technology of The City University of New York
High School Diploma -
Fiorello H Laguardia High School
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