Jocelyn Arzate
IHOP
Roswell,GA
4
years of professional experience
Organized and proactive individual with a background in front desk management and customer service. Known for effective time management and efficient communication, ready to support operational excellence and improve client interactions.
Work History
Receptionist
3 Months- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated multi-line phone system, directing calls to appropriate staff members efficiently.
- Maintained organized filing system for patient records, enhancing accessibility and accuracy.
- Assisted in managing office supplies inventory, optimizing procurement processes to reduce costs.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email and telephone.
Server
3 Years 11 Months- Provided exceptional customer service to enhance dining experience.
- Collaborated with team members to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Assisted in training new staff on menu items and service protocols.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma
- Extracurricular Activities: Culinary
- Extracurricular Activities: Graphic and Design
- Extracurricular Activities: Spanish
Skills
Effective organization skills
Effective time management
Skilled in handling phone inquiries
Data entry
Timely appointment arrangement
Data entry proficiency
Guest services coordination
Supply inventory control
Stall Retail
In exchange to see a body builder convention in Los Angeles, I worked at a retail stall. I've helped costumers find their correct shirt sizes, packed up bags before checking them out. Organized all the shirts by sizes and what were paired together. There was a big rush, but everything was handled sufficiently.
Timeline
Receptionist
Laser Logic
04.2026 - CurrentRead More
Server
IHOP
08.2022 - CurrentRead More
Pope High School
High School Diploma
Read More