Jocelyn Bailey

Some of my current job duties as an SOR currently are;

• Maintain communication between the ramp, customer service, and inflight at all times of operation
• Monitor the progress of boarding and bag/cargo loading for each flight
• Extend departure times as needed within the appropriate time
• Submit any reports of irregularities
• Provide ramp with accurate daily flight schedule and security search forms
• Ensure that all data is entered in its appropriate computer system

I started as a customer service agent with Primeflight for Alaska. Within my first 3 months on the job, I was promoted to supervisor for Above the Wing. About 6 months after that, my manager was relocating and submitted my name to take his place. As the account manager for Alaska, my workload went up intensely. Some of my responsibilities were;

• Accurately staffing the ticket counter, gate, and ramp for daily success
• Timekeeping & Allocating hours
• Payroll
• Hosting monthly safety meetings for both above and below the wing
• Leading weekly OPL meetings with leadership to improve our station
• Ensure daily safe and on-time departures daily
• GSC, CRO, CARE, CSA trainer, Ramp safety trainer, compliance trainer, etc.

At McKesson, our main job was putting together Covid-19 vaccination kits to be sent out to hospitals during the pandemic. We would place syringes, needles, alcohol pads, gloves, bottles of water etc. into boxes to be sent off to help our nation.

After about 3 months I was asked to be a team lead. This promotion came with the responsibility of;

• Streamlined order fulfillment processes, consistently reducing lead times while maintaining accuracy levels above 99%.
• Contributed to team success by cross-training in various roles and departments as needed.
• Maintained a clean, safe work environment in compliance with company regulations and industry standards.
• Enhanced communication between departments by providing regular updates on kitting progress, challenges, and opportunities for improvement.
• Assisted new hires with training on kitter-specific procedures while fostering an inclusive work environment that promoted teamwork.

• Handle customer orders via telephone
• Modify orders and/or payment information for customers
• Address and resolve customer disputes

• Answering phones and solving customer issues
• Selling and promoting company merchandise and service
• Setting up accounts, dropping off cash deposits
• Filing paperwork and disposing of CPNI.

• My main duties as an assistant manager were to make schedules, supervise team members working my shift, and cash handling and counting
• Also in charge of deescalating customer conflicts and training.