Jocelyn Barraza
Charlotte,NC
Summary
I possess a solid foundation in customer service from my previous work experience, along with my abilities in multitasking, organization, and time management. I have excellent communication skills. i am highly motvated, with a stong proficiency in teamwork. I am a proactive and versatile professional with a dedication to quickly adapt to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Associate
Salon 42
Charlotte, NC
02.2024 - 09.2024
- Processed payments through point-of-sale systems to ensure accurate transactions.
- Managed multiple tasks simultaneously while maintaining high attention to detail.
- Provided support for customer inquiries, complaints, and returns to enhance service quality.
- Developed relationships with clients and vendors to strengthen business partnerships.
- Built rapport with customers by delivering friendly and efficient service.
- Handled incoming customer calls regarding orders and inquiries promptly.
- Greeted customers to assess needs and preferences effectively.
Receptionist
Ben Cox Law
Concord, NC
03.2021 - 09.2022
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Associates - Cosmetology
Paul Michelle The School
Charlotte, NC06-2023
Skills
- Point-of-sale systems
- Payment processing
- Customer service
- Data entry
- Appointment scheduling
- Relationship building
- Communication skills
- Problem solving
Languages
spanish
Full Professional
Timeline
Associate
Salon 42
02.2024 - 09.2024
Receptionist
Ben Cox Law
03.2021 - 09.2022
Associates - Cosmetology
Paul Michelle The School